Smart Network Solutions Selects TelcoBridges’ Tmedia VoIP Gateways for Contact Center Deployments Throughout Colombia

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Smart Network Solutions to Showcase its Offerings at Contact Center and CRM Congress Event in Bogota, Colombia on April 20, 2016

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Smart Network Solutions has put together all of the pieces that are needed to serve the contact center market, and TelcoBridges provides the carrier-grade foundation these customers need.

TelcoBridges today announced that Smart Network Solutions, one of Latin America’s leading telecommunications system integrators and Value Added Resellers, has selected TelcoBridges’ Tmedia VoIP gateways for customer deployments in contact centers throughout Colombia. Smart will showcase its contact center solutions, including the TelcoBridges Tmedia gateways, at the 13th Annual Contact Center and CRM Congress of the Andeans Event in Bogota, Colombia.

Headquartered in Miami with local offices in Colombia and partners in 12 other Latin American countries, Smart Network Solutions creates, designs, deploys and supports through its business partner and solutions integrator Servicios y Soluciones IP (S&S IP SAS), a wide array of telecom solutions. Since 2011, Smart has deployed a number of high-performance contact center and service provider solutions that feature TelcoBridges Tmedia VoIP gateways for customers such as Xerox de Colombia, Telebucaramanga, Metrotel and Billateral, all of which are located in Colombia.

Smart Network Solutions and S&S IP SAS have selected Tmedia Gateways for contact center customers because the Tmedia’s call handling performance, call routing flexibility and signaling adaptation allow Smart to offer robust and feature-rich solutions. With the industry’s highest call handling capacity (90 calls per second when bridging calls between ISN PRI and SIP), Tmedia gateways enhance customer service and increase profitability by enabling contact centers to process more calls. The gateway’s call routing capabilities also help contact centers reduce costs by directing outbound calls using the least costly route for mobile, fixed line, long-distance and international calls.

“With knowledgeable human resources, a modern telecommunications infrastructure and the Government’s support, Colombia is quickly becoming the location of choice for contact centers serving the Latin American and European regions,” said Sandra Ximena Diaz Hoyos, CEO for Smart Networks. “We’ve assembled the technology, the expertise, and the support offerings that other contact centers in Latin America seek, and we’re confident that we can replicate this type of success throughout the region. Today, Colombia has more than 200,000 seats in this industry and it is expecting to double this capacity over the next two years. The Colombian contact center market is indeed an opportunity for us to grow in the region by replicating the model in Peru, Costa Rica and in other countries in Central America.”    

“Smart Network Solutions, along with its local partner S&S IP SAS, has put together all of the pieces that are needed to serve the expanding contact center market in Colombia, and TelcoBridges provides the carrier-grade foundation these customers need, along with the capacity needed to address future growth,” said Mario Genest, Director of Sales and Marketing for TelcoBridges.

Smart Network Solutions will showcase its contact center solutions, including TelcoBridges’ Tmedia gateways, this week during the 13th Contact Center and CRM Congress of the Andeans in Bogota, Colombia. For more information, contact Smart Network Solutions at sales(at)smartisvoip(dot)com.

About Smart Network Solutions:
Smart Network Solutions is a telecommunications system integrator for voice, data and video and a VAR distributor for the most important brands in the market. Located in Miami (USA) since 2002, Smart has branches in 4 countries in Latin America, and business associates in Colombia, Mexico, Chile, Peru, Dominican Republic, Costa Rica, Argentina, Brazil, El Salvador, Guatemala, Ecuador, Honduras and Panama. Smart Network Solutions serves carriers, ISPs, contact centers and enterprises in Latin America and the Caribbean. Smart also offers hosting services (class 4 & 5 softswitch), SS7 network interconnections, co-location in data centers, structural cabling, and videoconferencing in the cloud.

About TelcoBridges:
TelcoBridges is a leader in the design and manufacture of carrier grade, high performance, and high-density VoIP media gateways, which bridge the gap between TDM and IP. TelcoBridges and their accredited partners (consisting of value-added resellers, system integrators, and solution developers) have deployed VoIP media gateway solutions, with remote or onsite installation, as well as personalized 24/7 support in more than 100 countries worldwide. TelcoBridges' brands include: Tmedia™ (VoIP media gateways), Tsig™ (signaling gateways), Ttrans™ (transcoding gateways), Tdev™ (development platform) and Tmonitor™ (real-time network monitoring equipment). For more information, visit http://www.telcobridges.com.

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Todd Keefe
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