Why Betternxt and Getting Unstuck from Problems Speeds up Business Solutions

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The remarkable new Betternxt change management and facilitation approach helps clients notice better ways to consciously and effectively stage changes in the work they do. This innovative management consulting business supports managers and executives who think they are stuck to quickly create better business solutions.

Richard Toker and Alan Kay help facilitate teams and organizations on how to skip problem discussion and start building solutions that get immediate results and real change. Toker and Kay, founders of Betternxt, aren’t gurus. Instead they use a really effective approach: Solution Focus — a simple and productive way to help people and organizations create the change they want to see.

BETTERNXT helps organizations:

  • Move from an ineffective problem-focus approach to creating solutions that are visible, agile, tangible, and sustainable
  • Learn the ingredients required to make change begin right away, not when the consultant’s deck arrives on their desk.
  • Recognize that team, stakeholder & customer collaboration is not an oxymoron. It’s achievable and it’s a priority.

Betternxt’s Better Question approach helps you see change right away with visible results. Still, many people claim fast results from their own approaches. How is this one any different?

What client gets — proof points:

  • Project, program or change strategy design/development facilitation
  • Actionable implementation tools the team actually uses
  • Effective stakeholder dialogue, collaboration and customer co-creation strategy
  • Team/individual performance enhancement in operational functions, (e.g., sales, marketing, customer experience, retail, etc.), that increases cross-organizational buy-in, employee engagement and progress on the project at hand
  • A proven approach (Solution Focus) that I know works

What client asks for:

  • Solutions to business problems (in particular, marketing/communication/the customer), that, a) my team can’t deliver, b) have clear deliverables/measurable outcomes, and c) help my team grow, not just check the box.
  • A knowledgeable subject matter expert partner for my business (more than another pretty deck!), who works with my team and keeps me in the loop as the project evolves
  • Ability to handle complex, (often difficult) projects, people and process
  • The team + internal collaborators get things done faster, better, more productively, building on existing skills/capabilities
  • The team adopts solution-driven skills to keep up with the demands of constant organizational change

People often try to collaborate. Just not each other’s way! BETTERNXT’s Solution Focus approach provides a better framework for asking purposeful questions, enhancing meeting effectiveness, and getting people focused on outcomes, not problems.

While not all “problem” discussions can be eliminated — mechanical problems must be examined in order to fix them — it's the dialogue about the problems between human beings that needs to and can be fixed.

That’s where Solution Focus comes in. Therapists have researched this technique deeply and successfully used the approach in practice for many years. Unlike most facilitation models, the client is the expert for change. The client becomes the agent of the change they want to see happen. Solution Focus creates more impact, even if its just baby steps. Things are always getting better. “That’s why our tag line is ‘the better the better!’ says Toker and Kay.

Betternxt consult, facilitate and train clients who are stuck and want progress with stakeholder dialogue, business planning, customer strategy, innovation, leadership development, collaboration and management skills.

Alan Kay and Richard Toker
Get rid of problem talk and use Betternxt for productivity, innovation and sustainability.

Richard Toker and Alan Kay — based in Toronto — are Solutions Focused change consultants. Both former marketing communications executives, over the last 20 years they have consulted with a wide range of sectors and organizations on making change happen through strategy and organizational alignment around the customer. Alan Kay is founding member of the Association for the Quality Development of Solution Focused Consulting and Training and has taught executives at York University, Schulich School of Business, Executive Education. Richard Toker is a marketing consultant, facilitator and trainer working with a diverse range of clients in food services, technology, financial services, telecom and media. He is a Chair of the Canadian Marketing Association Education Committee. For more information, visit http://www.betternxt.com and review The Betternxt change facilitation book at http://www.frymonkeys.com. 416-315-8037

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