CaseBank Technologies to Deliver Keynote Presentation at Field Service USA 2016: “Kids Today – Helping Every Service Rep to Act Like An Expert”

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CaseBank Will Demonstrate Troubleshooting and Diagnostic Solutions in Booth #313

CaseBank Technologies Inc., the leading provider of software solutions for equipment fault isolation and defect trend analysis, has announced that it will be exhibiting at Field Service USA 2016, April 25-28, 2016 in Palm Springs, California. On April 27, John Snow, VP of Marketing and Strategic Alliances at CaseBank, will deliver a keynote presentation on “Kids Today – Helping Every Service Rep To Act Like An Expert.” On April 26, Steve Lightstone, VP of Sales will host Roundtable, Table 7, with discussion topic “Product Support as a Corporate Objective – Building the Business Case”.

CaseBank troubleshooting and reliability tools improve the speed and accuracy of product support by guiding equipment technicians, call centers and support engineers through the service process, while sharing best practices and collecting feedback from the field, which helps engineers improve product reliability and design. CaseBank will demonstrate its SpotLight® interactive troubleshooting solution in Booth #313

Regarding Snow’s upcoming keynote presentation, Tony O’Hara, CEO of CaseBank Technologies, said, “Field Service USA is a great forum for device and equipment manufacturers to meet face-to-face and stay current with the latest service and support technology and trends. This presentation will address technological and cultural challenges facing service organizations and will identify keys for success, as experts retire and equipment and technology becomes more sophisticated. O’Hara added “We look forward to exhibiting and speaking at Field Service USA to share our expertise in this arena, enabling manufacturers and service providers to improve the support, reliability and performance of their products with an increasingly younger and less experienced workforce.”

Held at the J.W. Marriot Desert Springs Resort & Spa, Field Service USA 2016 will highlight lessons learned and deliver key takeaways and developments from leading service organizations. The conference draws over 400 senior-level customer and product support executives who represent over 15 different manufacturing verticals, including high tech, telecommunications, automotive, agricultural and medical equipment. Attendees will learn ways to improve customer satisfaction, field support and technician utilization. Worldwide Business Research Field Service conferences have provided service and support executives with best-practice service and support strategies for over a decade. For more information, visit

About CaseBank Technologies
CaseBank’s software solutions improve fault isolation and defect trend analysis for complex equipment and system repairs related to unplanned maintenance, supporting customers in a variety of industries, including commercial and military aerospace, rail, transportation, heavy equipment, utilities, petro-chemical and continuous process industries.

CaseBank Technologies’ products provide technicians with guided diagnostics, based on field experience combined with design information, to minimize equipment downtime and provide managers with visibility into fleet-wide failure modes to detect recurring or emerging faults and develop maintenance plans. With CaseBank, organizations can increase equipment availability, reduce operating costs, improve business performance and enhance customer satisfaction.

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Emily McKinley
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