Golden Gate BPO Solutions Expands Chat Support Services to a Second Nearshore Location for Existing Client

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Golden Gate BPO Solutions Expands Chat Support Services to a Second Nearshore location for Existing Client, the leading Ecommerce Company Specializing in Digital Photo Products and Services

Today, Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced it launched chat support services on behalf of an existing client at a second Golden Gate BPO location, Belize City. Golden Gate BPO first began providing services to its client, described as the market leader of digitized personal photo products and services, from its Santo Domingo, Dominican Republic location in September of 2014.

Stephen Ferber, CEO of Golden Gate BPO Solutions, stated, “As in Santo Domingo, we are providing a broad range of technical support and customer care services for our client, via online chat, from our Belize City location. Our client has an extremely advanced and robust retail ecommerce platform and places a high emphasis on quality and customer satisfaction (CSAT). Our team in Belize does such a phenomenal job maneuvering through complex client systems while delivering the highest quality of customer service. We plan to phase in phone and email support as well so we can maximize utilization and serve them on a complete multichannel basis. We are delighted our client has entrusted us to manage their continued growth by expanding to a second Golden Gate BPO contact center site, and in a different nearshore geography.”

About Golden Gate BPO Solutions
Founded in 2006, Golden Gate BPO Solutions provides high quality and customized multi-channel outsourced contact center solutions by bringing its executive management experience to its specialized and regional contact center operating partners, each of who focus on delivering the highest level of customer experience, whether the objectives are sales, customer care or technical support.

Golden Gate BPO believes that the highest level of customer service experience, and attention to a Client’s and their customers’ needs, is best delivered by specialized and narrower-focused outsource companies - whether the focus is by region/country, service capabilities and/or other unique or differentiating factors. As an executive team that has experienced what contact center commoditization feels like, standardization to the point of lack of flexibility and with the larger global “category killer” firms emphasizing their own short terms financial goals ahead of their clients’ goals and priorities, we created Golden Gate BPO Solutions as a competitive economic alternative focused on day-to-day strategic partnership with each and every client.

Our customer engagement centers are currently located in the United States, Dominican Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.

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Barb Gray
Golden Gate BPO Solutions
+1 888-501-8368 Ext: 707
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Stephen Ferber
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