Derdack named a “Cool Vendor” by Gartner

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Derdack, a leading provider of operations alerting and app-enabled incident management, today announced has been included in the list of "Cool Vendors" in the "Cool Vendors in Digitalization Through Industrie 4.0" by Bettina Tratz-Ryan, Christian Titze, April 14, 2016 report by Gartner, Inc.

Derdack has been included in the official list of Gartner "Cool Vendors"

Derdack, a leading provider of operations alerting and app-enabled incident management, today announced has been included in the list of "Cool Vendors" in the “Cool Vendors in Digitalization Through Industrie 4.0” by Bettina Tratz-Ryan, Christian Titze, April 14, 2016 report by Gartner, Inc.

Every year, Gartner identifies “Cool Vendors” based upon vendors with a technology or service that is innovative, impactful, and/or intriguing. In this year’s report on the topic, five vendors have been recognized. The report deals with digitalization and Industrie 4.0 (I40) which addresses every industry and sector. However, the most momentum comes from the manufacturing industry. Remote assessment of production floors as well as processes connected to control systems, and shared data between machine providers and implementation, will drive cost containment, innovation and predictive models for maintenance and workflow. Innovation needs an innovation culture in organizations, meaning that critical "out of the box" thinking is nurtured, and also allowed to lead to failure. This critical philosophy is relatively new to organizations in DACH, and therefore, Gartner is looking for cool innovators that are examples of how to build business ideas or enrich an organization in a mainstream or bimodal innovative approach.

Matthes Derdack, CEO of Derdack, comments: "We consider our inclusion in the Cool Vendor report by Gartner confirmation of our mission to enable higher productivity in IT operations, manufacturing and field services through the deployment of mobile app-enabled alerting and dispatching. Fully automated alerting and anywhere incident management is a logical and easy step towards smarter operations in many industries."

Derdack’s solution processes and filters data and alerts from machines, sensors, existing MES, SCADA and ITSM systems and provides automated alerting and service dispatching. Thus, the right, responsible and available service engineers on the shop floor or in the field are linked to operational equipment. Alerts are distributed using multi-channel communication, tracked and escalated fully automatically. Using the mobile app, service engineers are provided meaningful information, e.g. tips for repair, and an incident-centric collaboration with experts, managers and peers is one-touch away. There are even interfaces for remote control of equipment and manufacturing IT. The solution reduces control room work, enables a real-time response to critical incidents and provides greater flexibility for workers on the plant floor and in the field.

You can visit Derdack at Hannover Messe 2016 in Hall 7 at the Bitkom Innovation Area.

ABOUT DERDACK

Derdack combines reliable alerting, ad-hoc collaboration and anywhere remediation for a 10x faster incident response and resolution in mission-critical 24/7 IT, OT and IoT scenarios. Derdack provides customers in over 50 countries and in all verticals with the ability to effectively resolve to critical incidents and emergency situations before they can impact business continuity and customer service levels. The company is headquartered in Glen Allen, Virginia, and Potsdam, Germany. More information at http://www.derdack.com.

DISCLAIMER

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. The Gartner Cool Vendor Logo is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.

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Melanie Schultes
Derdack Corp.
+1 (202) 4700885
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