OTRS Group announces First Customer Support Software Training Course in Argentina

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OTRS Group, the customer support software giant announces its first training course, for its customer support software OTRS, for clients in Argentina. Starting May 9, 2016 the company will showcase to users how to increase their customer support staff’s efficiency through a dedicated four day programme.

Network management software producer OTRS Group's COO Christopher Kuhn

Christopher Kuhn, COO of OTRS Group

We are excited to offer our first public training courses for OTRS in Argentina as we receive many inquiries from there. However, to work even more efficiently with an enterprise grade software like OTRS training courses from the vendor are essential.

OTRS Group, the world’s leading provider of open-source and cloud-based service management software solutions announces the new customer support software training will take place in Buenos Aires, 9-12 May 2016. Users of the free to download customer support software and IT Service Management software can learn how to:

  • Install, configure, customize and manage OTRS
  • Increase their customer support staff’s efficiency with its extensive features.

Earlier this year OTRS launched new training in Chile and previously these sessions were only held in the US, Malaysia, the Netherlands, Sweden and regularly in Germany.

Christopher Kuhn, COO of OTRS AG in Germany says: “We are excited to offer our first public training courses for OTRS in Argentina as we receive many inquiries from there. However, to work even more efficiently with an enterprise grade software like OTRS training courses from the vendor including best practice and advanced system knowledge are essential and we believe the benefits of that expertise will result in long-term time and cost-saving.”

Training for customer service professionals in Argentina is one of a few services offered by vendors around the country. Public OTRS training sessions provide an excellent opportunity for all users of the customer support software OTRS so the training is available for anyone to sign up to, however OTRS Business Solution™ customers will be given a 30% till 100% discount off the event price depending on their contract level.

Kuhn concludes: “As the May training days are our first in Argentina, we are expecting a great turnout from many of our loyal users. New users are also welcome, but are urged to book a place early.”

There are 8 places available for each session which will optimize the learning of participants to ensure the customer support software OTRS is correctly installed, configured and maintained - OTRS experts will guide participants every step of the way, and will unveil useful configurations of the OTRS system for example how to give different authorizations to users, mapping of queues according to the structure of your organizations as well as process automatizations with the OTRS Process Management module.

To book your place please contact sales(at)otrs(dot)com or visit: https://www.otrs.com/public-otrs-trainings/

About OTRS Group
OTRS Group is the vendor and world’s leading provider of the open-source OTRS Service Management Suite, including the on premise and cloud-based versions of the OTRS Business Solution™, as well as the OTRS Help Desk software and the ITIL® V3-compliant IT Service Management software OTRS::ITSM. With subsidiaries in the US, Hong Kong, Malaysia, Mexico and Brazil, OTRS Group offers managed services as well as training seminars, service support, consulting and software development to businesses that wish to increase the efficiency of their service management while saving costs and resources. Key customers include industry leaders such as NASA, IBM, Hewlett Packard, Lufthansa, Boeing, Porsche as well as 150,000 other organizations worldwide. OTRS is available in 36 languages, offers a fully responsive design to be used on every mobile device , and is used by 60 percent of the DAX 30 companies. Find out more about OTRS and our services at http://www.otrs.com

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Josephine Günther
OTRS AG
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