I think the best thing that Securly is doing right now is support. We work with so many vendors on a daily basis, and Securly’s support and response times have been excellent.
San Jose, CA (PRWEB) April 29, 2016
Securly’s cloud based web-filtering solution for schools was awarded the Tech & Learning Stellar Service Award for “Sales Support You Can Believe In (Best Sales Support)” in 2016. Securly believes that implementing a solution starts with support staff who truly care about the customer and realize it is not just about getting the product working, but also making sure a real personal connection is made.
Support at Securly goes above and beyond just implementing a solution and that shines through with dramatically improved support metrics year over year. In all of 2016, 89% of tickets were replied to in less than an hour. A customer can now expect on average a first response with 12 minutes and a complete resolution in an average of 1.5 hours.
Securly implemented the Net Promoter Score (NPS) metric to capture customer feedback and satisfaction levels. The most recent results from the Net Promoter Score (NPS) pegged Securly at a NPS score of 48. This score is comparable to those of Netflix (54) and American Express (45), globally recognized brands with high levels of customer satisfaction. Abe Koshy of East Maine School District 63 shared, “I think the best thing that Securly is doing right now is support. We work with so many vendors on a daily basis, and Securly’s support and response times have been excellent.” Schools interested in signing up for a free trial of Securly can learn more at here: http://goo.gl/xOVzSd
Securly is a leading provider of cloud-based web filtering for schools and parental controls for homes. The founding team has a combined 20+ years of experience in network security. The company is a venture-backed startup in Silicon Valley and serves thousands of schools in North America, Europe and the Asia Pacific region.