Vancouver, BC (PRWEB) April 28, 2016
IT Glue today announced its integration with a number of leading Remote Monitoring and Management (RMM) tools including;
As the leading IT documentation platform for Managed Service Providers (MSPs) and IT Service Providers (ITSPs) worldwide, IT Glue continues its rapid expansion in the MSP market with this exciting new integration.
“We are excited to release this highly-anticipated integration,” said Chris Day, CEO of IT Glue. “We have seen increased demand for this integration from existing partners and prospects, so the timing couldn’t be better.”
Partners will now have the ability to use the near real-time information available within their RMM as an accurate and reliable source for information about their supported endpoints. With the new RMM integration, useful asset information including memory, disk and CPU will become available. This allows information to be easily linked with other structural and procedural documentation within IT Glue. It can optionally be overlaid with the content of a Professional Service Automation (PSA) tool. Most importantly, there is no longer a requirement for a PSA tool to take full advantage of IT Glue’s documentation platform.
The RMM integration feature will be enabled on a rolling basis for existing partners, and for all new partners moving forward. Stay tuned as more supported platforms are added as well as additional capabilities to all integrations in the coming months.
IT Glue will be present at upcoming industry events KaseyaConnect 2016, Automation Nation 2016 and local N-central’s user conferences to showcase the product to the industry.
ABOUT IT GLUE
IT Glue is a proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. With at least 20% of your business productivity lost each day in search of vital information, IT Glue secures this information and helps you to start Freeing Minds. The documentation platform integrates with a large number of industry recognized PSA and RMM tools allowing you to consolidate all of your IT information and documentation in a single web-based tool.