New Educational Program to Address Care Management Workforce Shortage

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CSU Institute for Palliative Care Announces Care Excellence Training Solutions for Care Managers and Health Plans

Case Management Education

Case Management Education

“Addressing the need for the care management workforce includes providing education that enables current care managers and care coordinators to enhance their skills,” noted Erin Westphal, MSG, Program Officer, The SCAN Foundation.

The number of chronically and seriously ill individuals is growing. Americans are living longer and the workforce is aging – meaning that there is an urgent need for highly skilled care managers and care coordinators. Care Excellence is a practical and interactive training solution, delivering a multi-pronged approach to train and retain care managers, and enhance their skills.

Care Excellence helps care managers meet the needs of large, diverse populations with special and complex needs. Funded by the California Health Care Foundation and The SCAN Foundation, the Care Excellence curriculum is designed to train care managers from various practice settings.

“Health plans across California and around the country are having to hire inexperienced care managers to meet the care needs of their growing Medi-Cal and Medicare clients, as well as other special populations,” said Kelly Pfeiffer, MD, Director, High-Value Care at the California Health Care Foundation. “New care managers and care coordinators, whether or not they are experienced as nurses or social workers, need education about the fundamentals of good case management if they are to be effective. Care Excellence addresses this need.”

Designed and written by industry experts, researchers, current working professionals, and health plans, the Foundational and Advanced Concept series of courses are offered online as highly interactive, self-paced modules. Care managers and health plans can purchase individual courses or specific modules that meet their identified needs.

“Addressing the need for the care management workforce includes providing education that enables current care managers and care coordinators to enhance their skills,” noted Erin Westphal, MSG, Program Officer, The SCAN Foundation. “Care Excellence’s Advanced Concept courses and modules will enable them to easily build skills in specialty practice subject areas.”

Since all skill building is predicated on role modeling by effective mentors and managers, those in these critical roles will benefit by the personal interaction of the four-course Leadership training series. Offered as in-person training, it offers leads, supervisors, and managers the opportunity to practice newly acquired skills and receive coaching from experienced case management leaders. The first module, Best Practices for Improved Outcomes is scheduled for early June and will be held in both northern and southern California.

Care Excellence was conceived and is housed within the California State University Institute for Palliative Care, a leader in online and in-person education for current professionals and tomorrow’s health care workforce. Care Excellence courses and modules will be available on a cascading basis starting in May 2016, with all curriculum completed and available by May of 2017.

Learn more about the online and in-person training on our website, https://careexcellence.org/.

About the CSU Institute for Palliative Care
Housed within one of the largest state university systems in the United States, the CSU Institute for Palliative Care leverages the strength of California State University’s workforce development infrastructure to deliver evidence-based online and in-person learning to current and future health care workforce needs. The Institute helps organizations and professionals prepare to meet the growing needs of chronically or seriously ill people in all care settings.

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