Call Center Gamification and Productivity Software Provider Wins Prestigious Technovation Award

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Vermont based Fidotrack, LLC impresses at 2016 PACE Association Annual Conference in Orlando.

During closing ceremonies at the recent 2016 Annual PACE Convention in Orlando, FidoTrack LLC President Brett Brosseau was the proud recipient of two awards as voted by industry peers. The winning categories included the ‘Technovation Award’ for innovative Productivity Software and ‘Best in Show’.

Brett Brosseau, FidoTrack’s President said “These prestigious Awards from the PACE Association are a welcome confirmation of what FidoTrack is working to achieve for our clients and customers.” FidoTrack LLC, is a member of PACE (Professional Association of Client Engagement). They attend regularly to collaborate with other thought leaders dedicated to transforming how companies engage with their customers.

In regards to the awards, Brosseau went on to say “Based on our extensive history in Call Center operations all over the world, we’ve addressed the pain points commonly experienced in Contact Center environments. The Awards we just received are the result of our work on Gamification and the way we fluidly tie Game Mechanics to Call Center Production. By studying Agent behavior, we have integrated incentives and motivational components that make an Agent’s work very appealing – leading to increased job satisfaction, loyalty and productivity.”

FidoTrack’s Gamification feature applies game mechanics to Call Center environments. Agent Goal Setting, Badge Recognition, Peer to Peer Collaboration, Virtual Contests and Auctions are some of the ways FidoTrack’s Call Center Productivity Software aligns Agent Production to Corporate Performance Goals.

About FidoTrack, LLC.

FidoTrack is located in (South Burlington) Vermont. FidoTrack’s mission is to empower businesses throughout the globe with high-performance Call Center GamiFication and Productivity Software. Solutions are easily scalable from small boutique call centers to large enterprises with global operations. FidoTrack clients realize Increases in Top Line Revenue, Reduction in Agent Attrition, Greater Appeal to Millennial’s and changing Agent Behavior to reflect an attitude of “ want to “ versus “ have to “.

Staff Contact: Brett Brosseau
Direct Phone: (802) 578-1103
E-mail: media(at)fidotrack(dot)com

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Brett Brosseau
FidoTrack, LLC
+1 (802) 578-1103
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