Paul Dickinson, Vice President North America for Presence Technology will explain how today’s globalized business environment forces companies to differentiate from competitors as the Millennial Generation demands a different relationship with businesses.
Atlanta (PRWEB) May 06, 2016
From the Speaker Podium to the Exhibit Floor at Booth#514, Worldwide Leading Contact Center Solution provider Presence Technology will share its insights on managing Customers Engagement at SpeechTek 2016 Event, taking place May 23-25 at the Omni Shoreham in Washington DC.
At SpeechTek 2016, Presence Technology will deliver a Presentation on “5 Customer Engagement Strategies to improve Customer Satisfaction in your Contact Center” on May 23, 2016 from 4:15PM – 5:00 PM D 100: Solutions Sessions.
Paul Dickinson, Vice President North America for Presence Technology will explain how today’s globalized business environment forces companies to differentiate from competitors as the Millennial Generation demands a different relationship with the organizations, asking for channel freedom and immediacy.
Presence Technology will show how, in this new reality, there is now more pressure for any business to deliver a better Customer Experience. However, it might be difficult to manage a consistent multi-channel relationship with customers in the Contact Center. Presence Technology will detail 5 strategies any company should implement when attempting to deliver a World-class Customer Experience.
Presence Technology, a worldwide leading provider of Contact Center Technology is also a Platinum Sponsor of SpeechTEK 2016 where the company is showcasing its business strategies, Customer Experience expertise, Multi-Channel Customer Engagement Solution and speech deployments at Booth #514 in the exhibition hall at the Washington, Omni Shoreham Hotel. Visit Presence Technology at Booth #514 and be entered into a drawing to win an iPad.
Presence Technology provides a complete Multi-Channel Contact Center Suite to personalize each interaction. The All-in-one Suite is easy to implement and use, cost-effective and simple to manage.
This industry-leading solution can :
- Increase productivity without jeopardizing service quality (Inbound/Outbound capabilities)
- Reduce Average Handling Time (AHT) and increase the rate of useful contacts (Scripting)
- Improve Intelligent Routing automation to help balance contact volume and manage call blending (IVR, IR)
- Generate Real-time metrics, performance dashboards and interaction monitoring (Recording, Reporting)
- Accelerate return on investment (ROI) reducing costs and increasing benefits by optimizing resources (Predictive Dialer).
About PRESENCE TECHNOLOGY
Presence Technology is a worldwide leading provider of multi-channel CEC solutions that enable Contact Centers to optimize resources and improve communication process efficiencies. Designed to work as a standalone solution or in tandem with any existing PBX, Presence simplifies communication between businesses and their customers, reducing the need for costly equipment changes or upgrades. Presence solutions are consistently recognized for quality and innovation, most recently receiving TMC awards for Unified Communications Product of the Year and Communications Solutions Product of the Year and WebRTC, in addition to being positioned in the Gartner Magic Quadrant for Contact Center Infrastructure. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in Africa, North America, Latin America and Europe supporting their efforts around the world.
For more information, Visit: http://www.presenceco.com
Launched in 1995, the SpeechTEK Conference (speechtek.com) is recognized worldwide as the industry’s premier event focusing on products, services, applications, solutions, and innovations using speech technologies. The trade show and educational conference attract a global network of speech technology providers and enterprise customers who are developing and implementing speech solutions. SpeechTEK, SpeechTechnology.com, and Speech Technology magazine are properties of Information Today, Inc.
About CRM Evolution
CRM Evolution is a premier conference and exposition (crmevolution.com) showcasing the latest ideas and trends in customer relationship management. CRM practitioners, consultants, and other leading voices in the industry meet annually at CRM Evolution to share and discuss the latest ideas, strategies, innovations, services, and solutions from the world's leading companies. CRM Evolution, destinationCRM.com, and CRM magazine are properties of CRM Media, a division of Information Today, Inc.
About Customer Service Experience
The Customer Service Experience (custservexperience.com) conference focuses on the multichannel customer service environment and the effective use of traditional and new communications channels, including the use of social media and mobile devices.
About Information Today
Information Today, Inc. (infotoday.com) is a leading publisher and conference organizer in the field of technology and technology applications in today’s enterprise. In addition to producing the CRM Evolution, SpeechTEK and Customer Service Experience conferences, Information Today, Inc. also publishes CRM and Speech Technology magazines and their corresponding websites (destinationCRM.com and speechtechmag.com). The company also publishes Streaming Media, KMWorld, Database Trends and Applications, Streaming Media, and EContent magazines.