Kepner-Tregoe, Inc. to Sponsor Knowledge® 16 Conference - the Premier Event for the IT Service Management Industry

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The ITSM leader in methodologies used for critical thinking and improved business outcomes through training and consulting services will be sponsoring ServiceNow’s user conference, Knowledge 16, May 15-20, 2016.

Christoph Goldenstern, VP of Strategy & Service Excellence

We are excited to be attending Knowledge 16 and look forward to speaking with attendees.

Kepner-Tregoe (KT), a leader in troubleshooting methods used by the world’s leading ITSM organizations, will return to Knowledge® 16 as a Bronze sponsor. KT will be speaking to advanced incident and problem management and how it helps organizations improve resolutions, lower costs and improve IT stability

“We are proud to be attending Knowledge 16 again this year. Our highly effective Incident and Problem Management processes are more crucial than ever to the stability of IT and keeping customers satisfied. Kepner-Tregoe’s best practice Clear Thinking process has helped hundreds of Fortune 500 companies dramatically improve their performance. ServiceNow® customers can now have high-performance troubleshooters empowered with a set of common, high-quality skills to effectively analyze and drive faster resolutions of customer issues.” said Christoph Goldenstern Global VP of Strategy and Service Excellence.

At booth #1226, Kepner-Tregoe will also be demonstrating the KT Troubleshooting Simulator which provides an interactive experience, bridging the gap between training and job-application. Using Lego® MindStorm® Robotics, troubleshooters experience immediate consequences to their actions and gain proficiency faster. All applications are based on Kepner-Tregoe's best practice troubleshooting methodology.

The key learning points from the Kepner-Tregoe Troubleshooting Simulator are:

  • Solving problems rapidly under pressure using fully digital, realistic scenarios
  • Improved creation of an accurate description of symptoms
  • Quickly narrowing down possible causes before taking actions
  • Effective data representation through systematic troubleshooting

About Kepner-Tregoe

Kepner-Tregoe(KT) provides a suite of tools that give service management professionals the ability to solve the most pressing issues with speed, clarity and confidence. Founded in 1958, based on ground-breaking research on how people think, solve problems and make decisions, Princeton-based Kepner-Tregoe is helping organizations achieve Service Excellence by improving quality, increasing efficiency and reducing costs. KT provides ‘Clear Thinking’ for a complex world. For additional information, visit the company’s website at or their social media platforms on LinkedIn, Twitter, Facebook and YouTube.

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David Kossoff, Global Director of Marketing
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