Frankenmuth Insurance Converts to OnBase by Hyland

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Michigan insurer leverages the leading enterprise information platform to achieve digital transformation

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What really impressed our team is Hyland’s partnership and alignment with Guidewire for a rapid deployment process that aligns well with our legacy core systems’ transformation initiative

Frankenmuth Insurance, a Michigan-based insurer, is converting to OnBase by Hyland. The single enterprise information platform will be integrated with Guidewire InsuranceSuite™ to help the insurer achieve digital transformation and better manage content, processes and cases throughout its business, personal and life insurance practices.

Frankenmuth will deploy OnBase and Guidewire InsuranceSuite simultaneously within its commercial lines of business, utilizing Hyland’s aligned implementation approach for a more streamlined and faster implementation process. Subsequent phases of the project will roll-out both products to personal lines and back-office operations.

“OnBase is a superior product compared to our legacy enterprise content management (ECM) system because it incorporates ECM, case management, business process management (BPM), records management and capture from a single platform,” said Philip McCain, VP of IT at Frankenmuth. “But what really impressed our team is Hyland’s partnership and alignment with Guidewire for a rapid deployment process that aligns well with our legacy core systems’ transformation initiative.”

Hyland is the only enterprise content management (ECM) partner within the Guidewire PartnerConnect™ program and has five advanced integration points between OnBase and Guidewire’s policy, claims, billing and contact management solutions. These Ready for Guidewire accelerators add functionality, enhance user experience, speed integration and provide a more streamlined services experience for implementation and ongoing support. The Ready for Guidewire program validates accelerators that are developed by Guidewire PartnerConnect Solution partners to help ease integration with Guidewire InsuranceSuite products.

“Frankenmuth is the 20th insurer to leverage the OnBase for Guidewire integration to increase process efficiency throughout policy, billings and claims,” said Cara McFarlane, global insurance marketing portfolio manager at Hyland, creator of OnBase. “Our strategic partnership with Guidewire and innovative technology portfolio empowers insurers to achieve digital transformation by more effectively managing information to streamline processes, reduce costs and improve customer service.”

For more information about how other insurers have integrated OnBase with Guidewire, visit

About OnBase by Hyland
OnBase is a single enterprise information platform for managing content, processes and cases to streamline business operations. Integrating with everyday business applications, OnBase provides instant access to critical information when you need it, wherever you are. It is tailored for departments and comprehensive for the enterprise. OnBase gives you what you need today and evolves with you over time whether deployed via mobile, cloud or on-premises.

Seamless integrations with policy, billing and claims management systems speed processing times across the entire insurance lifecycle from underwriting to claims, increasing the quality and efficiency of work and customer service. Using OnBase, nearly 550 carriers have achieved results by increasing profitability through accurate and consistent underwriting decisions while decreasing response times and costs associated with claims. For more information about OnBase solutions for the insurance industry, please visit

About Frankenmuth
Frankenmuth Insurance has been providing peace of mind for families and businesses for nearly 150 years. Because insurance is both complicated and critical to people’s lives, Frankenmuth works exclusively with 550 independent agents to provide business, home, auto and life insurance policies. With more than 600 employees, the company is headquartered in Frankenmuth, Michigan, and offers insurance products in 15 states. Frankenmuth Insurance is financially sound, with more than $1 billion in assets and an A.M. Best rating of “A” (Excellent). For more information visit


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Megan Klingshirn
Hyland, creator of OnBase
+1 (440) 788-4988
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