Taking Care of Customers is Taking Care of Business

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HDIS Celebrates 30 Years of Making a Difference in Customers’ Lives

Three decades of experience have transformed the business, but not the mission.

HDIS, Inc., the industry leader of discreet home delivery of incontinence products, celebrates 30 years in business this year. Founded in 1986 from a basement in Saint Louis, MO, Bruce and Dawn Grench aimed to make life fuller and easier for people with special health needs and their families. Three decades of experience have transformed the business, but not the mission.

“Following our mission and treating our customers like family has naturally grown the business and I wouldn’t want to do it any other way,” said HDIS, Inc.’s president and CEO, Dawn Grench. “We have a proven, 30-year track record achieving year-over-year growth because of it.”

Without hesitation, she attributes the company’s success to the unique group of more than 200 individuals who make up the HDIS family. “These people are dedicated to our cause, and show compassion for our customers. I could not ask for a better group of people to share this moment with. They, in turn, would tell you they owe it to the love and support we get from our customers.”

Originally focused solely on incontinence products, HDIS carries a large and extensive product line that includes popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends®. In recent years, HDIS has added to the original scope of delivering incontinence supplies directly to homes. “Our goal is to provide customers with solutions to help them live independently as long as possible,” says Grench. Product offerings have grown to include personal care products, home safety items and aids to daily living. HDIS is also a Medicaid provider in 15 states.

In recent years, HDIS has been named Top Workplace in St. Louis by the St. Louis Post Dispatch four years in a row and is a Better Business Bureau Torch Award winner for exceptional standards for ethical business practices and service to their customers, employees, suppliers and communities.

About HDIS
Home Delivery Incontinent Supplies Co., Inc. (HDIS) is one of the nation’s largest providers of healthcare products to agencies and active seniors at home. Since 1986, the award winning HDIS has served more than one million customers with the focus of making incontinence products convenient, affordable and less embarrassing to purchase. HDIS uses discreet packaging and offers free shipping on every order inside the continental United States. Dedicated to the well-being of their customers, HDIS is driven by the core values of honesty, integrity, superior customer service and a culture that fosters offering the same compassion and caring to their customers that they offer to members of their own families. To learn more about HDIS and its services, call 1-800-2MY-HOME® (1-800-269-4663) or visit http://www.hdis.com.

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Angela Farrell
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