We’ve been very impressed with the level of service we’ve received from BigHand.
(PRWEB) May 03, 2016
Personal injury and medical malpractice law firm, Perskie, Fendt & Cannaday, has selected BigHand’s cloud-based digital dictation solution, BigHand Professional with Bighand Speech Recognition, to replace their tape-based dictation system.
Prior to BigHand, users were struggling with the poor sound quality of tapes, with some dictations so unclear they couldn’t be transcribed accurately. Tapes were easily misplaced and the firm had no logical way to prioritize, process or report on their work. Additionally, the tapes that the firm was using had become increasingly difficult and costly to replace, making the whole set up more of a headache than a help.
BigHand was recommended to the firm by an attorney with previous experience using the technology. The advantages of BigHand Professional quickly became clear, with the key benefits highlighted as: the ability to submit dictations into a central workflow with no worry of recordings getting lost, having the option of using a smartphone to record and submit dictations at any time and a consistently high sound quality. In addition, the firm chose to rollout BigHand Speech Recognition to automate some transcription work to reduce the amount of manual typing and to speed up turnaround times.
Within 10 days from their initial contact with BigHand, all staff were up and running on the BigHand system. Amy Bianchino, Accounting and Paralegal at Perskie, Fendt & Cannaday comments: “We’ve been very impressed with the level of service we’ve received from BigHand. They are very knowledgeable about our industry and understood the issues we were experiencing with tapes and have provided us with a solution that really fits our needs.”
Following the implementation of BigHand, lawyers are able to send work directly to their support staff without the need to physically transport tapes, or to the BigHand Speech Recognition platform for automatic transcription when their secretary isn’t available. There’s increased visibility of workloads, with tracking and reporting capabilities, and work is being processed more quickly than ever before.
Amy concludes: “Making the switch to BigHand could not have been easier. The implementation and training was quick and thorough and the BigHand staff made sure we were all comfortable using it. We’re very pleased with the technology and also with BigHand for the support they’ve given us throughout this project - they’ve been amazing.”
About Perskie, Fendt & Cannaday LLP
Perskie, Fendt & Cannaday works on behalf of anyone who has suffered a personal injury caused by incidents such as automobile accidents, medical malpractice and unsafe environments causing illness or injury at work. The firm’s primary objective is to provide the best legal assistance to the citizens of New Jersey and Pennsylvania and currently has offices in Central Jersey, South Jersey and Philadelphia serving a large base of happy and loyal clients.
Established in 1996, BigHand supports over 280,000 professionals across 2,550 global organizations. BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto.
BigHand specializes in speech, task delegation, document creation and process improvement solutions that help customers achieve more in less time. Having worked with their digital dictation clients for many years, BigHand have built on a deep customer knowledge to extend their offering further to develop tools based on what their clients’ need - tools that are enabling, useful and easy to use, in the office or on the move.
BigHand’s Voice, Delegation and Improvement product suites are HIPAA compliant to protect the privacy and security of protected health information (PHI) as defined in the HITECH Act. BigHand is also ISO27001 certified.