We highly value customer service in our business, and Douglas has extensive experience in delivering the best possible service to customers in the internet infrastructure space.
Vancouver, Canada (PRWEB) May 04, 2016
MailChannels, the leading provider of outbound anti-spam technology for Internet infrastructure, has appointed customer service expert Douglas Hanna to its board of directors.
Douglas Hanna is the Director of Strategy & Business Operations at Zendesk, a global software company with a beautifully simple web-based customer service desk. He has been a strategic advisor to the MailChannels board since August 2015. In his new role as director, Douglas will continue to bring a seasoned perspective, insights, and support to help the company grow.
“We’re excited to have Douglas on the MailChannels board,” said Ken Simpson, the CEO and co-founder of MailChannels. “We highly value customer service in our business, and Douglas has extensive experience in delivering the best possible service to customers in the internet infrastructure space.”
In 2015, Inc.com named Douglas to its list of 30 Under 30 entrepreneurs to watch. Prior to working at Zendesk he was CEO of Help.com, a customer service startup that he founded. Before that, he was the CEO of A Small Orange (“ASO”), a web hosting company that was acquired by Endurance International Group (“EIG”) in 2012. Under his leadership, ASO grew from 9 to 90 employees and revenue increased by more than 1,200 percent. Before founding ASO, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies.
MailChannels was founded in 2004 and is the world’s foremost provider of outbound anti-spam and email delivery technology. The company improves the reliability of email delivery for shared hosting, dedicated hosting, VPS and cloud hosting companies, as well as enterprise companies that struggle with IP blacklisting and spam issues. Leading web host brands like eNom, Site5, HostPapa, Arvixe, and A Small Orange use MailChannels Cloud to ensure reliable email delivery for their customers. MailChannels Cloud analyzes outgoing email using behaviour analysis and big data analytics to identify spammers and block their traffic, reliably delivering clean email to recipients.
MailChannels is an active member of the Messaging, Malware, and Mobile Anti-abuse Working Group (M3AAWG) and Anti-Phishing Working Group (APWG).