With Orchestra, organizations can easily bridge the gap between online and onsite activity to create a richer and more efficient customer experience – and have the analytics to manage and improve their operations.
Atlanta, Ga. (PRWEB) May 03, 2016
Qmatic, a global leader in customer journey technology and insights, today announced it has been named the winner of a 2016 Bronze Stevie Award in the New Product or Service of the Year – Software category in The 14th Annual American Business Awards. Qmatic was recognized for the latest version of Orchestra, its customer journey management software platform, which allows organizations to seamlessly connect their online and onsite experiences in a way that improves customer satisfaction and drives operational efficiencies.
“Though e-commerce continues to grow, more than 90 percent of transactions in the U.S. still occur offline, which can result in a complex customer journey. With Orchestra, organizations can easily bridge the gap between online and onsite activity to create a richer and more efficient customer experience – and have the analytics to manage and improve their operations,” said Jeff Green, CEO of Qmatic – U.S. “We’re honored to be recognized by the American Business Awards together with other technology and customer experience firms.”
This version, Orchestra 6, featured core fundamental enhancements including a streamlined product structure, faster processing speeds and a new API to support the development and introduction of applications that extend the power of the Orchestra platform in the Customer Experience ecosystem. The recently released Myfunwait®, the first mobile app to integrate gamification with real-time queue management, is one such application that leverages the interconnectivity and analytics capabilities of the Orchestra platform to improve the customer experience and optimize operations.
“The judges were extremely impressed with the quality of entries we received this year. The competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
Created in 2002 to honor and generate public recognition of the achievements of organizations worldwide, the Stevie Awards are the world’s premier business awards. More than 3,400 nominations from organizations of all sizes and industries were submitted this year for consideration in a wide range of categories, including Startup of the Year, Best New Product or Service of the Year, Live Event of the Year and App of the Year, among others.
Details about The American Business Awards and the list of 2016 Stevie winners are available at http://www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Qmatic Group leads the market in customer journey technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly manage online and onsite engagement points. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. We operate in more than 120 countries with global headquarters in Sweden and a leading presence in North America.