St. Petersburg, FL (PRWEB) May 06, 2016
EnergyCare, LLC, a customer contact center dedicated exclusively to serving the energy industry, has announced the launch of a new-look website and brand identity that more clearly communicates its core business model.
EnergyCare provides inbound customer care and touch-point services exclusively to incumbent utilities and alternate energy suppliers in deregulated territories.
“Focusing exclusively on one industry allows our representatives to truly become subject-matter experts,” EnergyCare General Manager Zeb Sims said. “Energy is all we do, and that level of expertise is evident in our service levels. We are proactive, in partnership with our clients, because we inherently understand their business.”
EnergyCare has been providing customer care services to the energy industry since 2011. Formerly AGR Customer Service, part of the largest energy customer acquisition and services provider, EnergyCare enjoys an industry perspective that makes it unique in the service industry.
With its years of energy industry experience as a foundation, EnergyCare can provide a full suite of modern contact tools including email and live chat capabilities, automated IVR collections, and client CMS integration. EnergyCare also specializes in TCPA Safe Harbor compliance, and is extremely proud to have maintained a standard of zero contact violations for its clients.
EnergyCare is also experienced in assisting investor owned utilities conduct customer outreach campaigns, often mandated by regulatory or government agencies, to increase participation of energy efficiency programs.
“We’re proud of the industry standing we’ve achieved in a relatively short time,” Sims said. “The enthusiasm around our new brand puts us in a great position to expand our business and better serve our clients.”
About EnergyCare: EnergyCare, LLC, is a privately held customer care support organization with call centers in St. Petersburg, FL., and Las Vegas. Services include inbound customer care, outbound welcome calls, and live operator and automated account collections.