8,701 Net New U.S. Contact Center Jobs Created in U.S. During Q1 2016

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Contact center industry on pace to create more jobs than last year according to jobs4america and Site Selection Group, LLC.

More than 3 million workers are currently employed in the contact center industry

Between January 1, 2016 and March 31, 2016, jobs4america recorded 16,031 new U.S. jobs announced by the contact center industry. After accounting for 7,330 lost jobs due to call center downsizing and closures, there were still 8,701 net new U.S. contact center jobs created during the first quarter.

“During the same period in 2015, the contact center industry contributed to U.S. economic growth by creating 7,965 net new jobs leading to a total of 58,578 net new jobs for the entire year. We are on pace to exceed that number during 2016,” stated Matt Zemon, Chairman of jobs4america and CEO of American Support.”

Data compiled by Dallas-based Site Selection Group is used by jobs4america to record U.S. job creation.

Top 10 US Site Expansion/Opening Q4, 2015:
Sutherland Group | 2,000 | Las Vegas, NV
ADP | 1,800 |Norfolk, VA
Kaiser-Permanente | 800 | Atlanta, GA
Agero | 585 | Blountville, VA
Wayfair | 500 | Brunswick, ME
Wayfair | 500 | Bangor, ME
Wayfair | 500 | College Station, TX
Ernst & Young | 450 | Jacksonville, CO
PayPal | 400 | Charlotte, NC
Cognosante | 400 | Phoenix, AZ

“We applaud these companies for helping create meaningful jobs for so many people and their communities,” said Jack Wilkie, President of jobs4america. “Collectively more than 3 million workers are currently employed in the contact center industry in more than 6,800 contact center facilities across the U.S. That number continues to grow as customer experience plays an increasingly important role in the value proposition for U.S. customers.”

For further information visit: http://www.jobs4america.net. To discuss workforce education and economic development partnerships contact Jack Wilkie at jwilkie(at)jobs4america(dot)net or Jeff Sheehan at jsheehan(at)siteselectiongroup(dot)com


About jobs4america: Founded in 2012, jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. In their first three years, jobs4america was able to create more than 208,000 new U.S. based customer experience jobs, exceeding their 200,000 job goal. Jobs4america advocates the value of U.S. based workers to enhance customer experiences and the U.S. economy. The coalition is looking for partners to benefit from jobs4america workforce training and placement programs designed to promote regional economic development, enhance worker productivity and tenure. Jobs4america invites like-minded companies, big and small to join in their goal of creating U.S. based jobs. For further information visit: http://www.jobs4america.net.

About Site Selection Group, LLC: Site Selection Group is a leading location advisory and economic incentives firm specializing in call center site selection services. They provide four core services including location advisory, economic incentive services, real estate services and economic development consulting. Through the utilization of cutting-edge databases and analytical tools, their experts can maximize the efficiencies of location decisions for corporations around the world. For additional information, please visit their website at http://www.siteselectiongroup.com or contact Jeff Sheehan at 214-271-0565, jsheehan(at)siteselectiongroup(dot)com

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Jack Wilkie
Jobs 4 America
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