Sherman Oaks, California (PRWEB) May 16, 2016
Slemma, a business intelligence and analytics tool, released a new resource for its customers; an integration to Zendesk. Zendesk is a cloud-based customer service and support ticketing software.
The strategic integration will allow businesses to make important data-centric adjustments and additions to their current customer service goals. Gaining real-time support analytics with Slemma will help answer important support questions like: “does a correlation exist between average ticket resolution time and customer churn?”
“Many small to mid-sized businesses do not have the resources to analyze and visualize their customer service data,” said Slemma’s CEO Aleksey Yudin. “With Zendesk and Slemma together, businesses can use important customer assistance metrics to cut costs and increase customer satisfaction.”
Users can now leverage their Zendesk interactions, such as ticket times by priority and ticket count by customer cohort, to optimize support analytics, straight from the Slemma data visualization tool. The integration will provide both Zendesk and Slemma customers with affordable workforce development tools to bring deeper analysis to user support data in powerful, easy to use charts.
Ultimately, the release will affect the way retailers, small to mid-sized businesses, and others, use data-driven observations to help build better, long-lasting relationships with their clientele.
Slemma, https://slemma.com, is a cloud-based, data visualization tool that focuses on small to medium-sized businesses. The tool offers the ability to directly connect to various data sources and services to create informational dashboards without the need of coding or writing queries. This means that companies can have competitive data analytics without buying servers, hiring data scientists, or spending weeks learning the program before reaping the returns
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 69,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Learn more at http://www.zendesk.com.