ZUUS Workforce Responds to Labor Law Changes with “Humanized” Workforce Management

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ZUUS Workforce enables QSR businesses to optimize staffing and costs by using its proprietary system for labor deployment modelling and intelligent forecast adjustments.

ZUUS Workforce shows where managers can add more staff to improve customer service, while minimizing wage wastage.

SuiteWorld16 Silver Sponsor ZUUS Workforce has launched the latest version of its workforce management system to help multi-unit Retail, Quick Service Restaurants and Fast Casual Dining businesses manage the new demands for work-life balance for hourly employees.

ZUUS Workforce enables QSR businesses to optimize staffing and costs by using its proprietary system for labor deployment modelling and intelligent forecast adjustments. The service is fully integrated with NetSuite’s payroll solution and many US payroll partners, eliminating expensive outsourced payroll.

ZUUS Workforce founder and CEO Rachael Skinner said that QSR and retail industries are challenged by constantly changing legislation such as the changes to minimum wage, Affordable Care Act and new overtime rules, as well as increased competition and the battle for talented staff.

Ms Skinner said that while the proposed changes “keep business owners up at night,” there are ways to thrive in this changing labor environment by using the right applications to ensure businesses can still keep all their staff on, keep their hours up and run a profitable business.

Ms Skinner founded ZUUS Workforce in Australia to meet the demands of the Asia Pacific nation’s massive labor reform across 2009 to 2014.

“Our software has been successful in helping Australian businesses retain staff and stay profitable, and we have now optimized the application for QSR and retail in the United States,” Ms Skinner said.

“The changing labor conditions can be good for everyone - staff, their families and businesses - but they do require a change in business behavior and process.

“By embracing the new workforce legislation, businesses can act early to put systems in place to manage the change and come out the other side with a stronger organization.”

Managers produce smart costed schedules with ZUUS Workforce. The software then shows where they can add more staff to improve customer service, while minimizing wage wastage.

“Staff scheduling becomes critical as minimum wages rise,” Ms Skinner said. “Balanced scheduling increases revenue and improves customer satisfaction, which in turn enables businesses to pay higher wages while still running a profitable operation.”

ZUUS Workforce enables businesses to meet multiple labor targets while balancing staff’s personal needs.

“This includes balancing labor cost percentage, customer to staff ratio, sales to staff ratio and accommodating your staff’s fluctuating availability,” Ms Skinner said. “ZUUS Workforce communicates the schedule to each staff member via the myZUUS mobile app.

“When staff feel valued, they contribute more to your business, more money flows from satisfied customers and more money in the economy is good for everyone.”

Ms Skinner said her company believes that effective staff scheduling results in higher productivity, happier staff and ultimately happier customers. ­­­

“If shifts are randomly assigned to staff, it means staff do not get the regular hours they need to run a balanced life,” Ms Skinner said.

“ZUUS Workforce shows your optimal labor staffing levels in a way that still provides staff with a routine and gives the business and staff the flexibility they need."

“Now you can consistently deliver great customer service without labor waste as your business changes and grows.”

You can catch up with the latest from ZUUS Workforce at SuiteWorld Conference in San Jose May 16-19, Booth #731.

Background Data

President Obama’s remarks on the need for overtime wage rule changes during a March 2014 press conference:

“Unfortunately, today, millions of Americans aren’t getting the extra pay they deserve. That’s because an exception that was originally meant for high-paid, white-collar employees now covers workers earning as little as $23,660 a year… If your salary is even a dollar above the current threshold, you may not be guaranteed overtime…

“...It doesn’t make sense that in some cases this rule actually makes it possible for salaried workers to be paid less than the minimum wage. It’s not right when business owners who treat their employees fairly can be undercut by competitors who aren’t treating their employees right. If you’re working hard, you’re barely making ends meet, you should be paid overtime. Period. Because working Americans have struggled through stagnant wages for too long.”

Source: https://www.whitehouse.gov/the-press-office/2014/03/13/remarks-president-overtime-pay


Find more background on changing labor laws:

About ZUUS Workforce

Located in Denver, CO, and Adelaide, Australia, ZUUS Workforce offers multi-site workforce management, including staff scheduling, time & attendance, HR, payroll integration and reporting.

After five years of successful operations in Australia, ZUUS Workforce identified the growing pressures on the QSR sector in North America and set out to expand its operations.

The company raised expansion capital through San Francisco-based Aligned Partners and relocated to Denver. San Francisco-based US business accelerator ANZA Technology Network (ANZATech) worked with the founders to refine their business model and technology to meet the demands of the US market.

Web: http://www.zuusworkforce.com

Rachael Skinner, CEO
US Mobile: +1 702 494 8731
AUS Mobile: +61 404 299 166

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