Indosoft Automates Post-Call SMS & Email in its Call Center Software

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Q-Suite 5.12 adds post-call triggers to its call center software. Email and SMS can be launched automatically when the agent finishes with the lead.

Unified communications allows SMS in the call center ACD system
Allowing call centers to send automatic messages post-call gives them more options for confirming call details with clients

Indosoft announces the addition of post-call triggers to its contact center software suite. Q-Suite 5.12 allows sending automated email and SMS messages upon completion of the call. This can automatically send confirmation to clients after agents have finished with the contact.

Q-Suite has included a post-call URL process. It sends data to a web service once an agent has dispositioned a call through the agent screen. It is configurable through the agent script builder. Data can then be sent to third-party systems. However, it is often necessary to send a message directly to the client as well. Until Q-Suite 5.12, this functionality could only be achieved via a custom web service or service provided by others.

With Q-Suite 5.12, this interaction can be configured directly via the administrative interface. SMS messages can be sent to a phone number collected during the call. Email messages can be sent to an email address belonging to the client. With both email and SMS, messages can also be sent to a single destination, every time.

"Unified communications are improving the way contact centers interact with clients" said Indosoft CEO, Gabe Bourque. "Allowing call centers to send automatic messages post-call gives them more options for confirming call details with clients and providing them with a record of the results."

About Indosoft Inc.:
Indosoft Inc. is a provider of contact center solutions based on Q-Suite, its flagship software suite. Q-Suite is a powerful multi-channel call center software with installations around the world. It is available to Indosoft technology partners offering private label managed services using Asterisk. Indosoft licenses Q-Suite with .NET, Socket and web service libraries for use in custom ACD applications.

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Gabe Bourque
Indosoft Inc.
+1 (506) 450-7080 Ext: 3
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@IndosoftInc
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