Toronto, ON (PRWEB) May 18, 2016
The appointment of Mr. Hirani, a leading telecom sales executive, shows the commitment of CrowdCare to focus on growing its lead in the first vertical market segment for its award-winning Applied AI technology and service. CrowdCare has been developing its AI-based digital care product, Wysdom, with the telecom industry for the past 4 years and has produced exceptional results for it’s clients. CrowdCare is committed to focusing on this market segment before moving on to other vertical markets.
“CrowdCare has proven their solution with multiple customers and is ready for explosive growth” says Mr. Hirani. “For the past 18 years, I have always prided myself in understanding technological trends that will be industry changing and Crowdcare is leading the charge in next generation digital care.”
Most recently Mr. Hirani was responsible for sales and business development at NetCracker Technology where he sold high value, solutions that address the entire spectrum of telecom infrastructure and customer facing issues. Prior to that, to Mr. Hirani held senior sales and business development roles at IBM, UXP Systems, Radialpoint, and Casero.
“The timing couldn’t be better,” says Ian Collins, co-founder and CEO of CrowdCare. “Our Applied AI solution has delivered unmatched results and is poised to become the dominant AI solutions for the telecom vertical market. Arif will be able to tell our story to more potential customers and help us to grow this business to support customers around the world.”
CrowdCare is a fast-growing technology company using the latest artificial intelligence technology to deliver the best self-care experiences on the planet. By providing the world’s most advanced AI based support solutions for connected devices, CrowdCare helps its enterprise customers increase satisfaction and lower service costs. Wysdom, CrowdCare’s flagship product, is a full solution incorporating the latest in AI technologies that supports the entire customer self-care experience across all contact channels. When customers ask a question through a product powered by Wysdom, context from billing, network and device data is combined with the power of AI to deliver instant actionable answers, specifically relevant to each user.