Acumen Solutions Announces Connected Customer Service—a Salesforce Fullforce Solution for Retail

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Acumen Solutions leverages Salesforce’s cloud, mobile, social, IoT and data science technologies to accelerate business transformation for customers in retail

The Acumen Solutions Connected Customer Service solution allows progressive retailers to have information-rich customer interactions, without having to replace all of their underlying systems. -Eric Pearsall

Acumen Solutions, a global cloud consultancy, today announced the release of Connected Customer Service—a Salesforce Fullforce Solution for the retail industry at Salesforce World Tour in London.

In this age of the customer, everyone and everything is becoming more connected. With Acumen Solutions launching a Salesforce Fullforce Solution, customers benefit from decades of expertise in the retail industry. This proven solution can provide faster and more predictable deployments for customers, empowering them to connect with their customers in entirely new ways -- and truly become customer companies.

Acumen Solutions’ Connected Customer Service solution provides retailers’ sales and service agents with 360-degree views of customers, helping retailers transition from an order-centric view to a customer-centric view. Using a robust service console that pulls data from multiple back-end retail systems, including POS and eCommerce, service agents are able to provide an exceptional experience while reducing the amount of time spent on the phone or in chat by as much as 25%.

Comments on the News
“Retailers have traditionally struggled with modernizing their customer service solutions because key customer information is spread across dozens of specialized systems. Replacing all of the systems would take years, is cost prohibitive, and disrupts sales and customer service,” said Eric Pearsall, managing director, Retail, Acumen Solutions. “The Acumen Solutions Connected Customer Service solution allows progressive retailers to have information-rich customer interactions, without having to replace all of their underlying systems. Within months, retailers can realize the benefits of a modern environment at a fraction of the cost.”

“We are thrilled that Acumen Solutions has been recognized as a Salesforce Fullforce Solution partner and is helping companies in retail connect with their customers in entirely new ways,” said Kori O’Brien, senior vice president, Partner Marketing & Solutions, Salesforce. “We work closely with Salesforce Fullforce Solution partners, like Acumen Solutions, to ensure our customers benefit from their proven industry expertise with Salesforce’s Customer Success Platform.”

Salesforce Fullforce Solutions
Salesforce Fullforce Solutions are systems integrator or consulting partner offerings recognized for their specialization in priority Salesforce industries and other key solution areas. Fullforce Solution partners have demonstrated proven expertise and customer success, and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.

Additional Resources
Learn more about Salesforce Fullforce Solutions: https://partners.salesforce.com/s/education/consultants/Fullforce
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Follow Acumen Solutions on Twitter: @AcumenSolutions

Salesforce, Fullforce and others are trademarks of salesforce.com, inc.

About Acumen Solutions
Acumen Solutions drives excellence - not only in our performance, but also in the results we deliver for our clients. We are a global cloud consultancy that combines the insight of our strategists, the vision of our innovators, and the ingenuity of our engineers to achieve this extraordinary impact. As one of only 10 Global Strategic alliance partners, the Fortune 500 trust us to build solutions focused on growing revenue and profits by amplifying competitive advantage and strengthening customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply this same focus on excellence to our unparalleled social responsibility program, generating sustainable impact across our local communities.

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Andrea Moran
@AcumenSolutions
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