Mountain View, CA (PRWEB) May 18, 2016
ContextSmith (ContextSmith.com) announced today the launch of its customer success software, designed to intelligently monitor all emails between customers and team members, and transform them into smart alerts and actionable customer insights. Designed to accelerate time to value, reduce risk, and scale faster, the application ensures all team members are aware of customer communications, project status and potential risk.
“ContextSmith is committed to streamlining the communication process between multiple team members and customers. Our product bridges communication gaps and ensures all team members are kept up-to-date and in the loop about all relevant customer interaction,” explains Will Cheung, CEO of ContextSmith. “Our product is designed to centralize communication streams and deliver actionable insights to help team members monitor and improve customer interaction and service.”
The company, which was founded in 2015, began exploring the market after discovering an unmet need for truly centralized and intelligent communication management. ContextSmith serves the needs and provides insight to all levels of your organization, from executives and customer success teams, to sales and support teams.
“We are extremely proud of how our intelligent insights set us apart from our competitors,” adds CTO Richard Wang. “ContextSmith captures the entire history of your customers and then provides insights such as sentiment analysis, bottlenecks, team productivity, follow-ups and status updates.”
The company’s commitment to a streamlined and effective communication hub for businesses is evident in every aspect of the ContextSmith program. Eliminating the need to constantly download or forward information improves productivity, while sentiment analysis monitors customer communication and alerts you to potential customer issues so you can respond and take action immediately. ContextSmith is proud to release a new generation of intelligent customer success communications management for B2B.
Based in Mountain View, CA, ContextSmith is passionate about utilizing AI in B2B customer success. CEO Will Cheung is a data-driven leader with over 12 years of experience in building high-performance data products and teams. Will graduated with a Master of Science degree from Carnegie Mellon University in 2004, and has worked with industry leaders like Comprehend Systems, Facebook and Netflix. Will also conceived and founded DuffleUp. CTO Richard Wang has a strong research background and years of hands on technical experience. He graduated from Carnegie Mellon University with a Ph.D. in computer science, language technologies, in 2009. Richard has worked with companies like Baidu USA and Google in addition to having founded EnFind, Inc and authoring numerous publications. For more information about the company, visit http://www.ContextSmith.com.