The Best Event Registration and Ticketing Software According to G2 Crowd Spring 2016 Rankings, Based on User Reviews

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G2 Crowd finds Picatic tops satisfaction ratings, while Eventbrite earns highest overall market presence score

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G2 Crowd, the world’s leading business software review platform, today released the Spring 2016 Event Registration and Ticketing Software Grid report to help businesses make the best event registration and ticketing technology decision. Eventbrite and Eventzilla were named as Leaders in the report, receiving strong customer satisfaction scores with large market presence. Picatic, Universe, and ThunderTix were named High Performers in the report, earning strong customer satisfaction marks with smaller market presence scores. Picatic earned the highest overall satisfaction score, while Eventbrite earned the highest overall market presence score.

The Grid leverages customer satisfaction data reported by authenticated users along with vendor market presence determined from social and public data. Based on a combination of these scores, each software solution is categorized as a Leader, High Performer, Contender, or Niche.

Key Findings:

  • Users expect mobile applications – Reviewers frequently mentioned the convenience of mobile applications and their functionality. When products lacked mobile capabilities, users were quick to point out the missing feature and noted that they thought the platform was behind the trend.
  • Widgets for added personalization – Users often enjoyed embedding ticketing widgets into their own websites for a higher sense of branding and for registration convenience. Reviewers recommended platforms that provided this option at a higher rate than solutions that did not offer embeddable widgets.
  • Great for small businesses – 68 percent of event registration and ticketing reviews came from small businesses (50 or fewer employees). Users often recommended these platforms for smaller events, which could explain the correlation.

About the Event Registration and Ticketing Grid report:

  • The report is based on more than 150 reviews written by business professionals.
  • Of the roughly 105 products listed in G2 Crowd’s Event Registration and Ticketing category, the ranked products each received ten or more reviews to qualify for inclusion on the Grid.

About G2 Crowd, Inc.

G2 Crowd, the world’s leading business software review platform, leverages more than 75,000 user reviews to drive better purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Monthly, more than a half-million people visit G2 Crowd’s site. Co-founded by the founder and former executives from SaaS leader BigMachines and backed by roughly $12 million in capital, G2 Crowd aims to bring authenticity and transparency to business technology research. For more information, go to

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Adam Beeson
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