The Institutes Release New Successful Starts for CSRs Course

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The Institutes have released a new course entitled Successful Starts for CSRs. This course is designed to supplement organizations’ onboarding processes and quickly introduce newly hired customer service representatives (CSRs) to their role within agencies and brokerages.

The Institutes have released a new course entitled Successful Starts for CSRs. This course is designed to supplement organizations’ onboarding processes and quickly introduce newly hired customer service representatives (CSRs) to their role within agencies and brokerages.

Successful Starts for CSRs is a quick, online self-study course that can be completed in as little as three hours. Employees who take this course will benefit by:

  •     Building a foundation of basic insurance principles
  •     Increasing their confidence in their new role
  •     Gaining key communication and professional skills for starting a successful career

This course is offered entirely online, and students can take an online, end-of-course exam to receive a certificate of completion.

To learn more about Successful Starts for CSRs, visit The Institutes website.

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About The Institutes
The Institutes are the leader in delivering proven knowledge solutions that drive powerful business results for the risk management and property-casualty insurance industry. The Institutes’ knowledge solutions include the CPCU® designation program; associate designation programs in areas such as claims, risk management, underwriting, and reinsurance; introductory and foundation programs; online courses; research; custom solutions; assessment tools; and continuing education (CE) courses for licensed insurance professionals and adjusters through their CEU business unit.

The Institutes are affiliated with the CPCU Society, a community of credentialed insurance professionals who promote excellence through their technical expertise and ethical behavior, and The Griffith Insurance Education Foundation, a not-for-profit educational organization that promotes the study and teaching of risk management and insurance.

CPCU is a registered trademark of The Institutes. All rights reserved.

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Meghan Richter
The Institutes
+1 (610) 644-2100 Ext: 7851
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