Premier Tickets and Pypestream Partner to Deliver Conversational Commerce to Fans

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Online ticketing and event management company Premier Tickets ( has partnered with Pypestream

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Online ticketing and event management company Premier Tickets ( has partnered with Pypestream, the leading business ­to ­consumer mobile messaging platform, to empower customers to purchase tickets, receive live customer care and offers through messaging. The international ticketing company, headquartered in Bermuda, is the first ticketing e­commerce engine to adopt Pypestream’s conversational commerce technology, simplifying the experience for customers and building on Premier Tickets’ expansion into additional international markets.
Pypestream’s secure mobile platform provides customers with a single destination to message their favorite brands and local businesses. Businesses are listed alongside each other as ‘Pypes’ in an easily searchable catalogue, allowing consumers to scroll, connect and message them instantly. Through branded ‘Pypes,’ PTIX event organizers can now create content hubs to deliver tickets to customers share special offers or promotions, while also automating customer service and ticket purchases. "Pypestream is all about reimagining the way customers interact with the brands in their life through mobile messaging,” said Richard Smullen, Founder & CEO of Pypestream. “Through this agreement with Premier Tickets, we are empowering customers and fans to tap into conversational commerce turning a simple conversation into a seamless transaction and experience.” 

The two companies penned the deal this month and will begin rolling out the service to customers this summer. Premier Tickets sister company,Fireminds Ltd.,a rapidly growing IT consulting company with specialization in software development and cloud solutions, will also be taking part in the partnership. Fireminds will assist with the integration of the Premier Tickets and Pypestream systems to allow PTIX customers to order tickets securely via the Pypestream app, chat with customer care, lookup details on existing orders and access tickets seamlessly from their smartphone.  

Premier Tickets and Fireminds Ltd. CEO, Michael Branco remarked, “As both our companies continue to innovate we were looking for a messaging solution that would allow us to interact with our customers in a unique but natural way. Pypestream gave us that solution, allowing us to authenticate our users, securely connect them to our customer care systems and provide them access to the most frequently requested services.” 

As a part of the deal, the Fireminds software development team will also be available to Pypestream customers to complete enterprise grade integration's with various platforms and CRM systems. Because Fireminds has a range of experience in Government, Power Utilities, Reinsurance, Financial Institutions and Consumer businesses, the team of project managers, developers, QA and system administrators can easily handle the large scale integration's that may be required by Pypestream customers. 

About Premier Tickets 
Premier Tickets is an international ticketing platform based in Bermuda that hosts a number of events, movies and charities on our easy to use site, enabling access to tickets with easy online payments. The PTIX platform is capable of handling all event types including, Event Registration, Sports Events, Galas & Dinners, Fundraisers, Movies & Theatre, Workshops, Performing Arts,Concerts, Festivals and Summer Camps. PTIX easily supports general admission and reserved seating events for all size venues in Bermuda, the USA, Caribbean and globally. Premier Tickets provides online ticketing,event management, production management, event security solutions and marketing support for all events, with a full­ time team based in Bermuda and New York. Together, the team has managed small to large scale multi­-venue and multi­gate events ensuring smooth ticket and event management. In addition, Premier Tickets has produced large scale concerts and managed world class sporting events for its event organizer clients and has over 7 years of experience in event production, ticketing and management. 

About Pypestream 
Pypestream is a secure mobile messaging platform that uses real ­time chat to transform the way brands, and enterprises of all sizes, connect with their customers. Through ‘Pypes’ listed in a searchable catalogue, businesses are provided with a direct connection to their customers for increased engagement, automated customer service, and in­message payment processing. Pypestream's proprietary AI chatbot technology allows brands to manage one­ to­ one conversations at scale. Based in New York, with offices in San Francisco, Pypestream now has more than 60 employees. Since launching in Dec 2015, more than 10,000 businesses and enterprises have adopted Pypestream to improve their customer communication.  Visit​​  for more information or download the app for​  iOS​  &​  Android​ .  

For more information, contact Premier Tickets at ​ marketing(at)ptix(dot)bm​  or 441 ­278 ­1502 or Pypsestream at dhenderson(at)pypestream(dot)com

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Michael Branco
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