Safeware Adopts Online Platform to Manage Lifecycle of National Service Network
Dublin, Ohio (PRWEB) May 25, 2016 -- Having consistently maintained over thirty five percent year-over-year growth for the past three years, Safeware, a leading provider of product protection and warranty solutions, is focusing its efforts upon the deployment of a powerful national workforce management system. The Work Market Platform streamlines and automates certain aspects of the servicer selection and administration process by improving reporting and accountability of predetermined service-level agreements.
“Safeware first began researching centralized digital platforms after the size of our service network had quadrupled within one year’s time,” says Bryan Schutjer, Chief Executive Officer of Safeware. “Work Market demonstrated that it could help us manage these service partnerships more effectively and scale with the company’s significant growth.”
Work Market’s robust service delivery platform assists in tracking all repair work being done on behalf of Safeware in key market verticals that include technology, fitness equipment, furniture, appliances and other home specialty products. The platform utilizes state-of-the-art technology to geo-track a servicer’s mobile device and notify Safeware when the technician arrives at a customer’s residence or place of business. Servicers also check-in and check-out at each step of the repair process. This capability then allows Safeware to send automatic updates to customers regarding the status of service and repair work.
“Modern-day field service requires a precise delivery of the right resource, at the right place, at the right time,” states Stephen DeWitt, CEO of Work Market. “Our on-demand labor software will empower Safeware’s field service team with the tools, technology and insights they need to maintain their rapid growth and deliver impeccable service to their customers.”
Work Market supports Safeware’s rigorous selection criteria that all servicers create in-depth profiles that are confirmed through background checks and drug screens. Also, in alignment with Safeware’s mission to incorporate the “customer voice” into all aspects of the business, Work Market encourages customers to provide quality ratings upon completion of a service event. This enables Safeware to make future assignments based upon the customer satisfaction ratings each service company or technician receives.
About Safeware
Founded in 1982, Safeware is a fully licensed Insurance Agency as well as a Third Party Administrator for Extended Warranty and Service Plan Solutions. This unique combination gives partners the flexibility to customize a program that meets their distinct needs, and allows their customers to own their products with confidence.
To learn more about Safeware, please visit the company online or contact the Safeware Solution Center at 1-800-800-1492.
About Work Market
Work Market is the leading provider of on-demand labor software. Recognized as one of America's Most Promising Companies by Forbes, Work Market is helping some of today's biggest brands modernize their approach to service delivery and talent management. To learn more, visit http://www.workmarket.com.
Elizabeth Thompson, Safeware, http://www.safeware.com, +1 (614) 781-1492 Ext: 2148, [email protected]
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