Custom Built Design & Remodeling Of Okemos, MI Receives Guildmaster 2016 Award

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Custom Built Design & Remodeling was recognized among North America’s Best Customer Service Leaders within the Residential Construction Industry GuildQuality’s 2014 Guildmaster Award Honors Custom Built Design & Remodeling

“We are pleased, excited and proud to receive this award. Reaching and keeping a high level of customer satisfaction is one of the main tenets of our company,” said Michael Flory of Custom Built Design & Remodeling.

Custom Built Design & Remodeling, remodeling contractor in Lansing, Michigan, has been awarded a 2016 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.

Custom Built Design & Remodeling was selected as one of the over 200 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care. Custom Built Design & Remodeling consistently achieved high scores of customer satisfaction during 2016.

Over the past few months, GuildQuality reviewed hundreds of survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. Custom Built Design & Remodeling achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.

“We are pleased, excited and proud to receive this award. Reaching and keeping a high level of customer satisfaction is one of the main tenets of our company,” said Michael Flory of Custom Built Design & Remodeling.

For more on the 2016 Guildmaster Award and qualifications, visit http://www.guildquality.com/guildmaster/

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