Fieldbit is reinventing field services by putting a company’s entire body of technical knowledge at each and every field engineer’s fingertips (or line of sight, more accurately). It transforms field service engineers into ‘Super Technicians’
Dusseldorf, Germany (PRWEB) May 30, 2016
Fieldbit, an Israel-based technology company, announces the extension of its state-of-the-art field services solution to the print industry. Now, print production equipment manufacturers can equip their field service engineers with an easy-to-use augmented reality (AR) tool -- consisting of smart glasses, smart phone, web application and SaaS platform -- that enables hands-free real-time visual collaboration with remote experts on complex machinery fixes. It also enables end users to resolve more technical issues autonomously, in conjunction with a vendor’s customer care center, without the need to dispatch field services.
The remote expert shares the field engineer’s field of view and superimposes video, data, diagrams, or any other relevant guidance materials, directly onto the smart glasses. The use of smart glasses keeps the engineer’s hands free to repair and service equipment while simultaneously receiving guidance. The field engineer navigates the expert’s communications using intuitive head movements, via Fieldbit’s patent-pending HeadteractiveTM technology.
Successful collaborations are recorded, saved and cataloged using Fieldbit’s cloud-based ‘Knowledge Capture’ SaaS platform. Secure visual records of every complex repair are retrievable from the company’s proprietary repair resource library by field engineers facing identical repair issues.
The platform eliminates the need for field engineers to search through manuals or complicated databases. It’s also useful for diagnosing issues remotely and anticipating spare parts requirements ahead of site visits; streamlining regularly scheduled maintenance procedures; and training new field engineers.
Durst and Fujifilm are currently piloting the system, which is now available to print equipment manufacturers at large.
“Fieldbit is reinventing field services by putting a company’s entire body of technical knowledge at each and every field engineer’s fingertips (or line of sight, more accurately). It transforms field service engineers into ‘Super Technicians’,” says Evyatar Meiron, CEO of Fieldbit. “We are thrilled to roll out the Fieldbit solution to the printing industry; this is a complex landscape of constantly-evolving machinery, for which down time is particularly stressful and costly. We have already seen great results with our pilot clients – Durst and Fujifilm – and the time is ripe to make the solution accessible to all print manufacturers.”
Come visit Fieldbit for a demo at Drupa’s Innovation Park Hall 7, Booth A07 May 31-June 10.
Fieldbit, founded in 2013, is an out-of- the-box enterprise solution that utilizes augmented reality (AR) to revolutionize complex equipment repair field services. The system – which combines SaaS Knowledge Capture and Distribution platform, smart glasses and smart phone – enables secure real-time, hands-free visual collaboration between site engineer and remote expert on machinery fixes, and accumulates a proprietary library of successful solutions for future field application. Fieldbit is revolutionizing field services for the printing, utilities, medical equipment, and industrial machinery sectors. Fieldbit quickens fix times, reduces the need for site visits, boosts first-time fix rates, and streamlines complex equipment repair services’ maintenance and training procedures. Fieldbit is based in Israel, with offices in Uden, Netherlands and Rockville, MD, USA.
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