Freshdesk Expands Global Presence with New Office in Berlin

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Customer service software provider deepens commitment in Europe with local team and office

Our Berlin location presents an opportunity to provide a higher level of service, increase local awareness and be active members of the local business community

Freshdesk, the leading provider of cloud-based customer support software, today announced the opening of a new regional office in Berlin, Germany. Freshdesk has doubled its customer base in just over a year, from 40,000 to 80,000 customers, with nearly a third of the business coming from Europe. Adding to their existing UK office, the new Berlin office will enable the company to better support and grow their mid-market and enterprise business in Continental Europe.

The Berlin office will be led by Arun Mani, Managing Director in Continental Europe. Mani joined Freshdesk in early 2016 with the goal of supporting the European market and growing the company’s presence in the region. Mani’s initial focus is on hiring exceptional talent in Berlin, to service customers in Europe and scale the business in the regions.

Prior to joining Freshdesk, Mani built and scaled a global sales team for AppNexus, growing revenue of their core network business by five times in just three years. Mani previously worked at McKinsey & Company and Accenture, managing client relationships and advising C-level executives on growth strategies and sales enablement. He also holds an MBA from INSEAD.

“We understand that customer needs differ from region to region and we’re looking forward to expanding our presence in Europe. Our Berlin location presents an opportunity to provide a higher level of service, increase local awareness and be active members of the local business community,” said Mani. “Our team is already growing quickly and we are looking to make key hires in sales, marketing and project management before the year is over.”

"Berlin is a great choice for a European hub for Freshdesk with the availability of a multi-lingual talent pool and booming startup scene," says Dr. Stefan Franzke, Management Spokesperson of Berlin Partner for Business and Technology. "We are very pleased to welcome a leading global customer support software company to Berlin."

This announcement comes on the heels of several major company milestones. Freshdesk was the only company added to Gartner’s 2016 Magic Quadrant for CRM Customer Engagement Center* this year. The company also surpassed the 80,000 customer mark, made five key acquisitions to expand product capabilities, and launched the in-app messaging solution,

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About Freshdesk
Freshdesk Inc. is the leading provider of cloud-based customer engagement software. Headquartered in San Bruno, California, with offices in Germany, the United Kingdom, Australia, and India. Launched in 2010, the flagship product, Freshdesk allows organizations to support customers through email, phone, websites, forums, and social media. Freshdesk's suite of products also includes Freshservice, a cloud-based service desk and IT service management (ITSM) solution, and Hotline - an in-app support and engagement platform for mobile-first businesses. With powerful features, an intuitive interface, and a freemium pricing model, Freshdesk's products are widely used by teams and companies of all sizes. Freshdesk Inc. has over 80,000 customers around the world, including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, and Cisco. For more information, visit,,, or find us on Facebook: or Twitter: @freshdesk.


  • - Gartner “Magic Quadrant for CRM Customer Engagement Center 2016” by Michael Maoz, Brian Manusama, May 4, 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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