Intelliteach’s Dave Hicks, Vice President of Business Development, shares the Five Principles of Effective Legal Process Outsourcing in the ABA Journal

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In the recent ABA Journal article, Dave shares how financially successful law firms distinguish themselves not by their commitment to process efficiencies, but by effective delegation.

Legal Process Outsourcing is the logical extension of effective delegation for modern law firms. ~Dave Hicks, Intelliteach

Intelliteach’s Dave Hicks, Vice President of Business Development, Intelliteach, shares the Five Principles of Effective Legal Process Outsourcing in the ABA Journal, May 10, 2016. In the article, Dave shares how financially successful law firms distinguish themselves not by their commitment to process efficiencies, but by effective delegation. He also writes, “Today, law firms are seeking ways to increase efficiencies without sacrificing quality and without increasing capital expenditures. Legal Process Outsourcing is the logical extension of effective delegation for the modern law firm enterprise to achieve these business goals.”

Dave Hicks continues in the article to explain how global law firms delegate both to time and to people. He shares, “In his seminal business management bestseller, The Seven Habits of Highly Effective People, Dr. Stephen Covey explains that we accomplish all that we do by delegation: either delegation to time, or delegation to people. If we delegate to time, we think “efficiency” and the increased speed of online legal research. For example, our ability to communicate with clients and colleagues in real time at any hour, virtually anywhere on the planet. We can get more done, but each person gets more done for himself. On the other hand, if we delegate to people, we think “effectiveness” because we leverage our team to get better results. An efficient manager can spend one unit of effort but get five or 50 or 500 units of results for the enterprise. Delegation to people, instead of time, creates scale. This is the essence of law firm leverage.”

Dave furthers the idea of delegation by sharing the five Principles of Effective Delegation:
1) Measurable business objectives (but not methods) clearly defined with benchmarks.
2) Implementation guidelines and risk management plans that are few, clear, and actionable.
3) Available resources are discussed: financial, human, and technological.
4) Accountability standards are agreed upon in advance, including milestones and deadlines.
5) Consequences include shared risks and rewards.

Dave wraps up the article by sharing the benefits of partnering with third party experts, “Legal Process Outsource providers (LPOs) continue to attract interest and investment from some of the profession’s most fiscally fit firms. While much of the emphasis for these initiatives is correctly placed on overall cost savings, there are additional benefits of service quality and scale that often go underappreciated. Legal Process Outsource engagements are relationships built on trust, leveraging core competencies. By following these five principles of effective LPO delegation, firms can substantially improve performance while reducing capital expenditures.”

About INTELLITEACH
Intelliteach is the leading global provider of intelligent outsourcing solutions to more than 300 firms in the legal and accounting markets. We specialize in Accounts Receivable Management, IT/Help Desk Support, Skillbuilder eLearning and Software Solutions. Intelliteach’s clients on average have experienced a 10X return on their investment and/or reduced overall operating expense by more than 30%, all while improving quality of service which is available 24/7, 365 days a year. With focus on providing secure, scalable solutions enabled by best in class technology platforms our multi service solutions help to position law firms for financial success by allowing them to emphasize long-term practice growth strategies and transformative law practices. See what’s next with Intelliteach at http://www.INTELLITEACH.com.

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Lisa Campbell Harper
Intelliteach
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