ESO Awarded Platinum Certification for Integration with Priority Dispatch’s ProQA Paramount Software

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ESO has been awarded Priority Dispatch Corp’s™ Platinum level certification for ESO Dispatch software with ProQA® Paramount software.

Establishing the interface between ESO Dispatch and ProQA Paramount is part of ESO’s ongoing effort to deliver products that exceed the standards of the emergency market.

ESO Solutions, Inc., announced that ESO Dispatch has earned Priority Dispatch Corp’s™ Platinum level of certification after completing the integration process with ProQA® Paramount software.

PDC™ uses a certification process to assure end users that their CAD’s interface will perform to the highest standards required in the industry. ESO has earned the Platinum endorsement after undergoing rigorous testing to ensure that its software met seven critical functions required to be named a certified interface.

“ESO has shown that its interface not only handles the functionality of ProQA Paramount, but also works seamlessly with our software to provide our mutual clients the ability to perform at the highest standards in the industry,” said Brett Williams, PDC’s CAD Liaison. “The ESO development team was fantastic to work with, and I look forward to working with the entire team more in the future.”

“Establishing the interface between ESO Dispatch and ProQA Paramount is part of ESO’s ongoing effort to deliver products that exceed the standards of the emergency market,” said Shelley Koegler, Vice President of ESO Billing and Dispatch. “Using these products together allows emergency medical services and ambulance operators to be more efficient in making critical dispatch decisions,” Koegler said. “We’re proud to be working closely with Priority Dispatch® in improving EMS operations and delivering enhanced patient care.”

About Priority Dispatch
Priority Dispatch Corp. (PDC) is the global leader in multi-service emergency dispatch calltaking solutions and is endorsed by the pre-eminent standard-setting organization, the International Academies of Emergency Dispatch®. PDC uses the IAED’s™ Priority Dispatch System™ (PDS™) protocols, which have been tried, tested, and trusted for more than 35 years, in all of its products.

PDC develops and delivers the PDS through ProQA Paramount dispatch software, which interfaces with CAD and phone systems and processes more than 65 million calls per year around the world, covering a population of more than 308 million. For more information, visit

About ESO
ESO Solutions, Inc., founded in 2004 and headquartered in Austin, Texas, is dedicated to improving community health through the power of data. Its healthcare, public safety and technology experts provide the most innovative software solutions on the market, including the industry-leading ESO Electronic Health Record (EHR), as well as the first-of-its-kind healthcare interoperability platform, ESO Health Data Exchange (HDE). ESO’s medical dispatch product, ESO Dispatch, is Platinum Certified to integrate with ProQA Paramount. For more information about ESO, visit

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Caitlin Swahn
ESO Solutions
+1 866-766-9471 Ext: 1246
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