TrialCard Call Center Named to CUSTOMER Magazine Top 50 List for Third Consecutive Year

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Award honors largest-volume teleservices agencies, both domestic and international

TrialCard’s Customer Experience Center (CxC) has been named to the 31st Annual CUSTOMER Magazine Top 50 Contact Center Outsourcing Global, Inbound, Outbound, and Interactive award list by TMC, a global, integrated media company. 2016 marks the third year in a row that TrialCard has been named to the list.

The Top 50 Contact Center Outsourcing Awards Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.

TrialCard’s CxC provides not only patient, physician, and pharmacist support for the company’s pharmaceutical manufacturer clients, but also tele-detail and tele-promotion campaigns and orphan drug lead-generation programs. TrialCard has experienced exponential growth in the virtual detailing space over recent years, while continuing to garner industry awards and accolades such as the CUSTOMER Magazine nomination.

“This ranking is truly the benchmark for choosing large-size, large-capacity contact center services,” said Rich Tehrani, CEO, TMC. TrialCard CxC Director Ed Jordan added, “As we continue year-over-year growth, one thing we’ve never lost sight of is our unrelenting commitment to excellence in all we do.” TrialCard President and CEO Mark Bouck added, “We have been able to dramatically scale up our virtual detailing and customer support business to continue exceeding our clients’ expectations because of the hard work and dedication of the leadership team and agents in the CxC. This award is yet another testament to their skill, professionalism, and work ethic.”

The Top 50 Contact Center Outsourcing Global, Inbound, Outbound, and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine. For more information, please visit

About TrialCard Incorporated
TrialCard Incorporated provides product access, medication adherence, and patient support services on behalf of pharmaceutical manufacturers. Founded in 2000, TrialCard has become the largest provider of patient access programs in the industry, processing over $1 billion in reimbursement benefits per year. TrialCard holds nine US patents related to the processing and marketing of patient access programs. The company is headquartered in Morrisville, North Carolina. For more information about TrialCard, please visit

About CUSTOMER Magazine
Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit

About TMC
TMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVx ChannelVision Expo, DevCon5 - HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information. Please visit

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