This roundtable will be a great educational resource for any organisation looking for real examples of how to provide the personalised, consistent and accurate experiences customers expect.
London, UK (PRWEB) June 08, 2016
Creative Virtual, a world leader in self-service customer engagement solutions, will be participating in CRMXchange’s Tech Tank Roundtable titled ‘Innovations and Trends to Enhance the Customer Experience’ on Thursday, 16th June. Chris Ezekiel, Founder & CEO of Creative Virtual, will share live demonstrations of V-Person™ and V-Portal™ technology as part of the webcast.
Chris will present examples of how organisations are currently offering customers 24/7 easy access to information and support across contact channels with Creative Virtual’s natural language virtual assistant (V-Person) technology. Backed by an innovative knowledge management, workflow management and business intelligence reporting platform (V-Portal), these solutions are designed to be complementary to the systems and processes already in place. This enables brands to create better customer experiences quickly and without lengthy or expensive development projects. Chris will also show how these engagement solutions are increasing customer satisfaction, reducing support costs, increasing sales and building brand loyalty.
“Participating in CRMXchange’s webinars is always a pleasure, and I look forward to sharing the innovative ways Creative Virtual’s customers are currently enhancing the experiences of their customers with our Smart Help solutions,” said Chris. “This roundtable will be a great educational resource for any organisation looking for real examples of how to provide the personalised, consistent and accurate experiences customers expect.”
Pre-registration for this roundtable webcast is required and can be completed through the CRMXchange website. Visit the Creative Virtual website for additional information about their innovative customer engagement platform.
ABOUT CREATIVE VIRTUAL
Creative Virtual is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, Time Warner Cable, HSBC, Verizon, Chase, InterContinental Hotels Group, Autodesk and Tesco rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, the Netherlands, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.