Buckeye Insurance Group Goes into Production on One, Inc. Suite of Payment, Reconciliation and Customer Retention Solutions

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Ohio insurer is using ProcessOne, ContactOne and PortalOne to enhance the customer payment experience and streamline processes

Buckeye Insurance Group, a U.S. Property/Casualty (P&C) Insurance Company, and One, Inc., the leading provider of cloud-based insurance software, today announced that Buckeye Insurance has gone into production on ProcessOne, ContactOne™ and PortalOne™, One, Inc.’s industry-leading payment platform.

Designed specifically for the insurance industry, One, Inc.’s cloud-based payment software has enabled Buckeye to increase data security, improve internal processes and offer a modern payment experience for their insureds.

“We had two key areas that were important to us with respect to the payment process – improving the customer experience and controlling costs,” said Craig Curcio, Vice President & Controller, Buckeye Insurance Group. “One, Inc. delivered that and more in a short implementation. We’re very pleased with the results.”

The combined power of ProcessOne, ContactOne and PortalOne has enabled Buckeye Insurance to:

  • Improve the overall billing and payment experience for their customers through multi-device accessibility to their policy and payment information;
  • Increase customer retention and satisfaction through automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  • Automate daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses;
  • Reduce the complexity and cost of PCI compliance, lowering their overall PCI scope and virtually eliminating data security concerns.

“Each new customer in production is a milestone and it’s been great to work with the team at Buckeye,” said Christopher W. Ewing, President & CEO, One, Inc. “Now that they are live on our payment processing suite they are quickly seeing the benefits of what an insurance-focused payment provider can provide, including immediate cost savings and increased policy retention.”

One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy administration), ClaimsOne (claims management), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(marketing representatives management and CRM software), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).

About Buckeye Insurance

Buckeye State Mutual Insurance Company, headquartered in Piqua, OH, began operations on April 30, 1879, in Miami County, Ohio. Currently their products are marketed in Ohio, Indiana, Kansas, South Dakota, Colorado and Georgia. For more than 135 years, they have positioned the stability and success of their company on the strength of a dedicated staff of independent agents and employees.

About One, Inc.

One, Inc. provides an integrated cloud-based platform designed to make it effortless to manage your business. We bring together core functions combined with data and analytics, CRM, payment processing and agency management – all in ONE modern solution – to provide a seamless approach to the customer experience. For more information, please visit http://www.oneincsystems.com

Follow us on LinkedIn: http://www.linkedin.com/company/one-inc
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Eileen Potter
One, Inc
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