Automatic Laundry and First Realty Management Embrace Internet of Things in Community Laundry Facilities

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Automatic Laundry is now providing community laundry services for First Realty Management and its residents.

Internet of Things Reshaping Multifamily Housing

Automatic Laundry Services Co., Inc. and First Realty Management Corp. of Boston recently entered into a long-term partnership whereby Automatic Laundry will provide state of the art resident laundry services to the more than 5,000 residents across 10 different multi-housing communities managed by First Realty Management. As part of Automatic Laundry’s offering, each community laundry room will feature smart, connected commercial laundry equipment utilizing Automatic’s proprietary Laundry Tracker Connect™ system. Residents will have access to a laundry monitoring web page that will show the availability of machines in real time. Residents can also opt to be e-mailed or texted when machines become available or when their cycle is finished, the ultimate time management tool for busy consumers. Additionally, Automatic Laundry is able to conduct a virtual walk through of each community laundry room to check machine status as well as receive service alerts directly from the washers and dryers, which self-report service requests directly to Automatic Laundry.

“As the leading laundry service provider to multi-family housing communities, it is imperative that Automatic Laundry continue to develop and deploy systems which allow us to deliver faster and more responsive service to our customers. With our Laundry Tracker Connect™ technology, our washers and dryers are able to communicate in real time with our service department, which allows us to proactively resolve equipment issues in real time,” explained Scott Scarpato, Automatic Laundry’s President. “Our goal is to have machines repaired and functional before residents and property managers ever know that a machine was out of order. We are pleased First Realty Management selected us to partner with them in their goal to deliver an upgraded laundry experience to their residents and owners.

“After an exhaustive review of our laundry facilities including feedback from our property managers, we decided to work with a company that best meets the service expectations and technology requirements of First Realty and its residents and owners. We look forward to our partnership with Automatic Laundry,” commented Jan Brandin, First Realty Management’s Chief Operating Officer.

First Realty Management provides services to thousands of people living in more than 7,100 residential units at a diverse portfolio of more than 70 condominium and apartment communities throughout Massachusetts, Rhode Island and New Hampshire.

Automatic Laundry, a preferred service provider in the Northeast for more than 50 years, manages and services community and student laundry facilities throughout the Northeast. For more information, please visit http://www.automaticlaundry.com or call 617-969-4340, ext. 137.

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Neil MacLellan
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