StayNTouch Helps First Zoku Redefine the Guest Experience

Share Article

Guests Live Like Family, on Their Own Terms, Bypassing the Front Desk and Designing their Own Stay, with the Complete StayNTouch Mobile PMS Platform

"The ultimate result is higher guest engagement and superior guest service - and we are pleased to help them drive it" Jos Schaap, StayNTouch

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is supporting the first ever Zoku hotel concept, Amsterdam, streamline operations and allow guests to design their stay entirely their own way through the implementation of the full StayNTouch cloud-based hotel software platform. Radical Innovation Award winner Zoku is the first property to implement Zest Key alongside the full scope of StayNTouch’s solutions, including Rover, Rover Housekeeping, Zest and Zest Station. StayNTouch’s solutions are gaining rapid adoption among both branded and boutique hotels and are now in place at dozens of properties in North America and worldwide.

Zoku, Japanese for “family,” is a hybrid between a home and an office, topped with hotel services and brings cutting edge technology together with a completely personalized, social guest experience. It is one of a growing number of distinctive properties worldwide that have moved away from the traditional front desk as a focus of activity on property, choosing instead to let guests design their stay their own way, via StayNTouch’s tablet-based solution. More on the brand new Zoku, at http://www.hospitalitynet.org/news/4076312.html

“Zoku is a concept that begins and ends with the guest, from design to amenities to technology. Recognizing that today’s new and connected customer will take us ahead in our constant search for innovation within our concept, we are happy to partner with StayNTouch, a leader and innovator in supplying solutions that give guests maximum choice – and allow hotels to do their work better. We look forward to a great relationship,” said Hans Meyer, Co-founder and Managing Director of Zoku.

StayNTouch offers hotels the opportunity to integrate multiple cloud-solutions on one platform:

  • Rover PMS™: A fully cloud-based, Next Generation PMS that fits on every device, optimizing all aspects of hotel operations – from groups to housekeeping to revenue management. Simple monthly pricing includes training, integration and configuration.
  • Zest™: Enables guest pre-engagement and guest services via mobile web. Guest-enabled mobile check-in & out via smart phone or desktop. Private labeled, PMS-integrated mobile check-in &/or checkout. Bill review, preference collection, upsell opportunities, and remote key fulfillment. Promote and monetize late checkouts.    
  • Zest Station™ - Lets guests skip the line and get on with their stay via self check-in, key retrieval and check-out processes. Minimal investment, low maintenance system that promotes upselling and frees staff for other activities.
  • Zest Key™ - Easy-to-use, fully integrated with PMS and mobile door lock technology, and will work in tandem with your current app. The promise of seamless check-in has been fulfilled.    

“We are delighted to work with Zoku, and to have integrated the full StayNTouch PMS and guest engagement platform into their opening and ongoing operations,” said Jos Schaap, StayNTouch founder and CEO. “This innovative property is a model for what a forward-looking hotel can be, offering full choice of service (without a front desk) for guests, the opportunity for full check in and out via mobile phone with 100% integration of mobile door lock technology, social engagement and digital promotions, and complete back of the house implementation of tablet-based communication for management and housekeeping - all provided via one simple cloud solution. The ultimate result is higher guest engagement and superior guest service - and we are pleased to help them drive it.” Since its inception in 2013, StayNTouch has signed close to a hundred high profile properties and is currently deployed in select cities in the U.S and Europe. The company sees continued growth in these regions, and near-term expansion in Asia.

About StayNTouch
Driven by the need for hoteliers needs to raise service levels to respond to the needs of today’s guests and increase hotel revenues, StayNTouch delivers a cloud-based Hotel PMS and a suite of tablet-based solutions to optimize the existing PMS and make it mobile. The company’s PMS Mobile Overlay brings mobility to both hotel staff and guests in order to drive guest revenue while enhancing the guest experience. Via any tablet or touch device, Guest Service and Housekeeping have mobile access to PMS via a touch-optimized interface. Guests, from their smart phone, can self check-in and out, view room bill and receive upgrade promotions. StayNTouch dramatically streamlines operations and increases margins, and revolutionizes how the hotels connect and engage their guests and how guests experience their hotels.

StayNTouch partners with many of the most forward thinking brands in the industry, including Yotel, Great Wolf Hotels and Resorts, Zoku Amsterdam and the Fontainebleau Miami Beach. Learn more by visiting http://www.stayntouch.com.

About Zoku
Zoku is the winner of the 2015 Radical Innovation Award as well as “Best Innovation & Disruption” from the Serviced Apartment Awards. Both accolades celebrate the Zoku concept with its revolutionary Zoku Loft that shifts the focus of the room from the bed to the living space, with a four-person table that can be used to work, dine, entertain or just hang out. Zoku’s global roll-out will expand to Europe’s innovative hubs of creativity -- London, Barcelona, Copenhagen, Berlin, Vienna, and Paris. Suggestions for new locations are welcome, with the Zoku team offering an attractive tiered rewards programme for leads to locations, developers, contracts and more.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Karen O'Neill
StayNTouch
+1 443-864-7246
Email >
@StayNTouchInc
since: 09/2012
Follow >
StayNTouch
since: 09/2012
Like >
Visit website