The Next Generation of CCC ONE® UpdatePlus Delivers New Wave of Customer Engagement Functionality to Auto Repairers

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Integrated Appointment Setting and Automatic Reminders Make it Easy for Customers and Repairers to Manage Appointments

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CCC ONE UpdatePlus will help repairers manage their schedules more effectively, but as important, it will help repairers deliver a high quality, modern customer experience from the outset, helping them capture more business.

CCC Information Services Inc. (“CCC”) announced today the availability of the new version of CCC ONE® UpdatePlus, a comprehensive customer service solution that helps repairers proactively communicate and engage with customers throughout the repair process, including post-repair satisfaction surveys. CCC ONE UpdatePlus now comes equipped with the ability to schedule customer appointments within the CCC ONE® software platform, send automated email or text appointment confirmations to customers, and send automatic reminders on the day of the appointment. With integrated appointment setting and auto-reminders, repairers can present a modern, efficient scheduling process to customers, while helping drive estimator efficiency.

“CCC ONE UpdatePlus will help repairers manage their schedules more effectively, but as important, it will help repairers deliver a high quality, modern customer experience from the outset, helping them capture more business,” said Mark Fincher, VP, Market Solutions, CCC. “Consumer expectations for service continue to increase, and technology is playing a key role in how companies meet those expectations. Today’s announcement is just the next step in our commitment to bring repairers the tools they need to be successful, professional and profitable.”

Learn more about CCC ONE UpdatePlus.

About CCC Information Services Inc.
CCC brings together what matters most – insight to make the best decisions, connections into the industry's leading auto claims network, and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers and property/casualty insurance carriers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities. In addition, the CCC True® Parts Network connects hundreds of parts suppliers with repairers. DriveFactor, a CCC company, helps insurance companies create custom telematics solutions to meet their short- and long-term needs. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. or DriveFactor by visiting http://www.cccis.com or http://www.drivefactor.com.

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Michelle Hellyar
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