TouchPoint One Joins Genesys Partner Network, Adds Acuity Performance Management Solution to Genesys AppFoundry

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— integrated performance management suite offers contact centers gamification, incentive and reward, quality monitoring, Voice of the Employee (VoE), e-learning and more to boost employee engagement, enhance customer satisfaction and improve business performance —

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"Companies like TouchPoint One are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs.”

TouchPoint One, a leading provider of employee engagement and performance management solutions for contact centers, announced today that the company has joined the Genesys Partner Program and added its Acuity Performance Management platform to the Genesys AppFoundry.

Through the Genesys Partner Network Program, partners achieve profitability, increase operational efficiency with online tools, training and support, and connect with companies to increase opportunities to grow their business. The program, along with the newly available Genesys AppFoundry marketplace for partner-created applications, represents a commitment from Genesys to enable partners to deliver world-class solutions and drive higher customer satisfaction. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

“We are excited to announce our partnership with Genesys and honored to showcase Acuity in the Genesys AppFoundry,” said Greg Salvato, CEO of TouchPoint One. “Genesys is the market leader in omnichannel customer experience (CX) and contact center solutions that integrate seamlessly with TouchPoint One’s advanced performance management and gamification software. The combined solution offers a compelling strategy for organizations seeking to transform their contact center operations and address head-on the increasing consumer, competitive and regulatory pressures of the current economic environment.”

Acuity is a cloud-based contact center performance management platform that is delivered in a software-as-a-service (SaaS) model. It combines a central data store to aggregate performance data stored across disparate systems, an intuitive and flexible business logic designer for smooth setup and maintenance of different operational departments and/or program portfolios and a specialized analytics engine to deliver multi-dimensional performance intelligence on-demand to agents, managers, customers and partners through role-based scorecards and dashboards. Gamification, voice of the employee (VoE), quality monitoring, chat and email, e-learning, incentive and reward, pay-for-performance and other features are tightly integrated and accessible anywhere via web-enabled work stations, pcs, tablets and smart devices.

“Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level,” said Merijn te Booij, Chief Marketing Officer at Genesys. Companies like TouchPoint One are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs.”

TouchPoint One solutions transform contact center performance management and employee engagement processes to enhance corporate culture, improve employee well-being, strengthen customer bonds and deliver strong, verifiable business benefits.

To learn more about the features and benefits of Acuity, visit the application listing on the Genesys AppFoundry or the TouchPoint One web site.

About TouchPoint One
TouchPoint One is the leading provider of employee engagement and performance management solutions for contact centers. The Company’s Acuity product is a full-featured contact center performance management solution that enables improved decision making, talent development, and process execution at every operational level. TouchPoint One employee engagement solutions deliver the rich benefits of enterprise gamification through innovative design and complete, functional alignment with business processes and strategies.

TouchPoint One, Acuity and A-GAME are registered trademarks of TouchPoint One, LLC. All other registered or unregistered trademarks are the sole property of their respective owners. © 2016 TouchPoint One, LLC. All rights reserved.

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Gregory Salvato
@TouchPoint_One
since: 02/2013
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