National Leader in Contact Center Solution Delivers 80% Growth and Earns Portland Business Journal Top 100 List For Third Year

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From Portland to the world, Inflow Communications delivered 80% growth and earns Portland Business Journal top 100 list three years in a roll. The company, which is focused in providing contact center solution and ShoreTel VoIP business phone systems, credits their growth to the relentless focus on customer service.

Leader in ShoreTel and Contact Center Solutions office building

Leader in ShoreTel and Contact Center Solutions office building

“We credit our growth to our relentless focus on customer service, and our commitment to measuring our service performance and market satisfaction, and making those results completely transparent.” “We constantly remind our employees of our brand promise,

Inflow Communications, an award-winning national provider of unified communications and contact center solutions, has earned inclusion in Portland Business Journal’s annual list of 100 Fastest Growing Companies, the third consecutive year the Portland-based company has been recognized for its growth.

Inflow Communications, which is making its mark as one of the only cloud contact center providers nationally that provides business consulting and training services along with expert design, deployment, and support, serves over 500 customers and 90,000 endpoints around the globe, and has national presence with offices in Portland, Seattle, Dallas, Tampa, Los Angeles, San Francisco’s Bay area, and through a recent acquisition, Houston. As a ShoreTel Unified Communications platinum partner, Inflow has earned Shoretel’s top 2% in global customer satisfaction and is winner of the coveted Circle of Excellence Partners designation.

“The Inflow Communications team is thrilled to have made the Portland Business Journal’s 100 Fastest Growing Companies list for the third year running,” said Inflow Communications CEO Travis Dillard. “We credit our growth to our relentless focus on customer service, and our commitment to measuring our service performance and market satisfaction, and making those results completely transparent.”

“We constantly remind our employees of our brand promise, which is to respond quickly, resolve quickly, and communicate with urgency in order to deliver world-class service,” continued Dillard. “We back this with our ‘8 X Guarantee,’ which empowers all employees to give our customers a $100 Amazon gift card if Inflow falls short of responding eight times faster than the industry average.”

Inflow Communication’s practice of clearly displaying live customer responses on its website, near 100% satisfaction scores and other measures of excellence are also key driver to its double-digit growth rates.
Portland Business Journal will host a reception June 16th to honor list participants, and Inflow Communications’ executive leadership will be in attendance.

About Inflow
Inflow Communications is a national leader in unified communications and contact centers. With over 500 customers and 90,000 endpoints under Inflow's innovative support plans around the world, Inflow's dedication to knowledge and innovation, and unrivaled customer support, has landed them in Shoretel’s top 2% in global customer satisfaction and as a winner of Shoretel’s coveted Circle of Excellence Partners award. Inflow was also recently named a Shoretel Platinum Partner and is their fastest growing partner globally. Founded in 1997, Inflow has offices in Portland, Seattle, Dallas, Tampa, L.A. and the Bay Area. For more information, visit: http://www.inflowcomm.com, or call: 844.4.INFLOW.

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Travis Dillard

Pam Abrahamsson
@InflowComm
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