The experienced project manager calls ahead with status updates, especially the problematic ones. The number one criticism with any provider is, having to call to find out why something is delayed.
Washington, D.C. (PRWEB) June 13, 2016
Bloomberg BNA has published “eDiscovery Accountability,” an article by Venio Systems' Chief Marketing Officer and VP of Training and Education, Babs Deacon.
In the article, Deacon advises the various parties in an eDiscovery project on how to manage expectations throughout every phase of a project including Identification and the Meet and Confer. As Deacon notes, “The experienced project manager calls ahead with status updates, especially the problematic ones. The number one criticism with any provider is, having to call to find out why something is delayed. The client should be informed at the first hint of trouble. No one wants to be the bearer of bad tidings, but mature business people put feelings aside and call the client as early as possible.”
Specifically, Deacon outlines the general areas where managing expectations are needed, such as proactive communication, project management, and institutional metrics.
Deacon is an eDiscovery and Litigation Support industry pioneer with more than 30 years of discovery and information governance experience. She specialized in providing consulting, project management, and data reduction services to law firms, corporations and government clients, including management of the 9/11 WTC project for the Law Department of the City of New York. As a consultant and practice support manager for several prominent law firms, Deacon dedicates her efforts to educating, mentoring and evangelizing about discovery best practices and tactics. Deacon also is a board member of Legal Technology Professionals Institute, a non-profit trade association created for and run by Legal Technology professionals helping to create standards within the legal technology and eDiscovery industry.
About Venio Systems
Venio Systems, based in Fairfax, Virginia, is a team of innovators and developers with 30 years of experience in providing a eDiscovery solutions. Venio Systems was created to address the industry's lack of unified eDiscovery systems. VenioOne, a unified eDiscovery platform, is designed to provide law firms, corporations and government entities with the ability to manage all phases of discovery—processing, ECA, culling, review, and production—from a single tool. Venio Systems remains on the forefront of innovation to provide solutions any litigator can use. For more information, visit http://www.veniosystems.com/.