House of Air elevates customer service with NewVoiceMedia

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The company's new contract with NewVoiceMedia will shape its customer service to be an efficient and enjoyable experience for all customers.

NewVoiceMedia can deliver the tools we need to align our service capabilities with our ongoing mantra of ‘amazing experiences’

NewVoiceMedia, a leading global provider of cloud technology that helps businesses sell more, serve better and grow faster, is helping House of Air elevate its customer experience with ContactWorld for Service. With NewVoiceMedia’s technology, House of Air will match the exciting nature of its business with equally amazing service.

ContactWorld for Service is a communications platform from NewVoiceMedia that makes it easy to interact with customers on the phone and catalogue their needs in Salesforce. With dynamic tools and drill-down insights, ContactWorld helps route calls to the most appropriate agents, personalise each interaction and increase efficiency.

House of Air is a fun, family friendly facility that hosts a variety of trampoline-related aerial athletics. The company creates enjoyable and dynamic environments, and it hopes to share that sentiment across all aspects of its business. Its new contract with NewVoiceMedia will shape its customer service to be an efficient and enjoyable experience for all customers.

Shoshanna Moody, General Manager at House of Air, said, “NewVoiceMedia can deliver the tools we need to align our service capabilities with our ongoing mantra of ‘amazing experiences’. Hosting events, managing requests and fielding questions is an important aspect of our job. We want to make sure customers receive all the information quickly and efficiently and we believe NewVoiceMedia can deliver on that front”.

“ContactWorld for Service was architected to make customer service simple and enjoyable”,
said Jonathan Gale, CEO of NewVoiceMedia. “Smooth, efficient and effective customer service helps businesses thrive. We provide flexible solutions so that companies like House of Air have everything they need to create memorable experiences for customers”.

For more information about NewVoiceMedia’s technology, visit http://www.newvoicemedia.com.

About NewVoiceMedia
NewVoiceMedia powers customer connections that transform businesses globally. The leading vendor's award-winning cloud customer contact platform revolutionises the way organisations connect with their customers worldwide, enabling them to deliver a personalised and unique customer service experience and drive a more effective sales team. With a true cloud environment and proven 99.999% platform availability, NewVoiceMedia ensures complete flexibility, scalability and reliability.

Spanning 128 countries and six continents, NewVoiceMedia's 600+ customers include PhotoBox, MobileIron, TNT, Lumesse, JustGiving, Canadian Cancer Society and Wowcher. For more information visit http://www.newvoicemedia.com or follow NewVoiceMedia on Twitter @NewVoiceMedia.

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Nicola Brookes
@NewVoiceMedia
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