Wisconsin-based Credit Union goes live with Call Center Outsourcer

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Altra Federal Credit Union partners with AnyHour Solutions and KIVA Group

AnyHour Solutions (http://www.anyhoursolutions.com), a provider of comprehensive call/contact center outsourcing services for credit unions since 1994, announces that Altra Federal Credit Union of Onalaska, WI ($1.1B assets, 85,000 members) has now successfully implemented AnyHour’s call/contact center outsourcing services as an integral part of their member service operation.

Altra Federal Credit Union (Altra) is now utilizing a full suite of AnyHour 24/7 call center outsourcing services to supplement their existing internal contact center with overflow support during the workday and after-hours call support as well.

AnyHour Solutions is providing their AnyHour MSR service – 24/7 comprehensive member service support – via usage of their integrated call center software solution provided by Bedford, NH-based KIVA Group, Inc. (http://www.kivagroup.com) – a leading multi-channel sales and service CRM/CEM software vendor. KIVA’s solution will provide a real-time interface to Altra’s core processing system (Fiserv DNA) enabled by Fiserv’s CMC data integration utility.

“We used Anyhour overflow services for our core conversion in April 2016. Their teams appeared to be prepared for the questions received and did their best to assist. As issues arose, we included them in all communications and they were quick to respond. Receiving daily reporting was helpful for our control of call flow to them. The management team was also very responsive to our needs as we continued to update their knowledge base with information. Our feedback from AnyHour is that our core conversion is one of the smoothest they have assisted with.”

“Altra Federal Credit Union and AnyHour understand that the way it handles member problems and requests is a crucial factor in building and maintaining meaningful member relationships,” said Michael Baker - president and founder of KIVA Group, Inc. “Our Respect™ software is enabling AnyHour, on behalf of the credit union, to resolve member issues much faster, better utilize technology and resources, and deliver a more satisfying member experience – all of which help the credit union’s bottom line.”

About KIVA Group
KIVA Group Inc. is a global provider of unified customer interaction and experience management software that helps financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. RespectTM , the company’s technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise. For more information, contact the company at 866.212.2225 or visit http://www.kivagroup.com.

About AnyHour Solutions
AnyHour Solutions is a highly flexible provider of comprehensive, 24/7 call/contact center outsourcing services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for over 20 years, longer than any other company. Highlighted by the industry’s most experienced staff of agents, our contact center goal is to provide “Service They Will Remember.” For additional information contact Steven Holmes, SVP Strategic Development, at 888.622.8696, sholmes(at)anyhoursolutions(dot)com.

To obtain a copy of AnyHour’s white paper entitled Maximizing the Member Experience with Contact Center Outsourcing send your request along with name, title, and CU name to Steven Holmes at sholmes(at)anyhoursolutions(dot)com.

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Steven Holmes
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