OnPoint Underwriting Selects One, Inc. Solutions to Enhance its Payment Processing, Reconciliation and Omni-Channel Capabilities

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Program administrator OnPoint Underwriting to deploy customized payment portals to enable a modern customer experience

OnPoint Underwriting, a U.S. Property/Casualty (P&C) program administrator, and One, Inc., the leading provider of cloud-based insurance software, today announced that OnPoint Underwriting has selected ProcessOne® to manage its payment processing, ContactOne™ to increase policy retention via automated calling and messaging and PortalOne™ to enable multi-device access to payment and policy information.

OnPoint selected One, Inc.’s cloud-based software to provide an enhanced user experience though the development of customized portals for two of their insurance programs, Golden Insurance Risk Retention Group and ACECO Hole-in-One Insurance.

OnPoint Underwriting is a leading program administrator, providing niche programs nationally for the past 29 years. The company’s expertise in underwriting, distribution and product innovation has led to its long-term tenure with some of the most highly regarded carriers in the industry.

“Our programs are customized for specific markets and we wanted a payment experience that would be branded for the individual program,” said Richard Poling, Managing Director Affinity Programs, OnPoint Underwriting. “One, Inc.’s software will enable us to offer a unique customer experience for our insureds. We are looking forward to quickly getting into production.”

The combined power of ProcessOne, ContactOne and PortalOne will allow OnPoint to:

  • Improve the overall billing and payment experience for their customers through multi-device accessibility to their policy and payment information via customized, branded portals;
  • Increase customer retention and satisfaction through the convenience of automated contact upon cancellation, non-renewal or other policy events via outbound Interactive Voice Response (IVR) with the ability to take a payment in call;
  • Streamline payment processing via aggregated daily cash reconciliation, resulting in a higher level of employee efficiency and lower expenses; and
  • Reduce the complexity and cost of PCI compliance.

“We are excited to have the opportunity to partner with OnPoint and welcome them as a One, Inc. customer,” said Christopher W. Ewing, President & CEO, One, Inc. “OnPoint serves diverse market segments and we’re looking forward to helping them provide a higher level of service to each one.”

One, Inc.'s InsureOne™ suite of software enables carriers and agencies of all sizes to streamline processes and increase efficiency in each area of their organization. Our scalable, integrated solutions are engineered to optimize data and provide value. One, Inc.’s InsureOne suite includes PolicyOne™ (policy administration), ClaimsOne (claims management), ProcessOne® (payment processing and reconciliation), PortalOne™ (web-based credit card payment portal), ContactOne™ (IVR and customer retention system), ActivityOne™ (enterprise efficiency), AppOne™ (agency management and CRM), SalesOne®(marketing representatives management and CRM software), LeadsOne™ (lead management), CampaignOne™ (campaign management) and DataOne® (business intelligence and reporting).

About OnPoint Underwriting

OnPoint is a leading program administrator creating on-point solutions through engaged professionals. We deliver tailored solutions to niche industries to help you and your unique needs. OnPoint’s nationwide programs lead their respective industries and are backed by top-rated carriers through our team of engages professionals. We have built a reputation as a true partner in providing insurance solutions. We realize our success depends on your success and our staff is empowered to take actions that benefit you an ultimately drive that success. Leveraging deep industry knowledge to produce advancements in underwriting program design is our unique approach and it gives us the ability to work harder, smarter and more efficiently for you. For more information, visit http://www.OnpointUnderwriting.com.

About One, Inc.

One, Inc. provides an integrated cloud-based platform designed to make it effortless to manage your business. We bring together core functions combined with data and analytics, CRM, payment processing and agency management – all in ONE modern solution – to provide a seamless approach to the customer experience. For more information, please visit http://www.oneincsystems.com

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Eileen Potter
One, Inc
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