Wins 2016 Gold Stevie Award in Telecommunications at the 2016 American Business Awards

Share Article receives recognition for its outstanding commitment to customer support

Customer Service Department of the Year - Telecommunications

We are honored to be recognized in an area that is fundamental to our beliefs at and to stand amongst such a world-class collection of award-winning companies. David Erickson, CEO of, the most recognized conferencing and collaboration brand in the world, was named the winner of a Gold Stevie® Award in the Customer Service Department of the Year for Telecommunications category at The 14th Annual American Business Awards in New York City.

Thousands of applicants from organizations of all sizes and in virtually every industry were evaluated in this year’s competition for the highly coveted award, which was presented during a gala banquet.

“ has a lot to be proud of -- especially for its diligent focus on customer excellence,” said an event judge. “I ranked the company a ten, as it is extraordinary to provide strong customer support for a FREE product.”

The Customer Care department is tasked with answering incoming calls, responding to voicemails, emails and any trouble tickets. This strong commitment to each customer is a long-held tradition at the company, where Founder and CEO David Erickson answered every customer call himself for the first 918 days when he founded the business in 2001.

"I could not be more proud of our Customer Care team for winning Gold at the Stevie Awards this year. The department epitomizes our core value - putting clients first," said Erickson. "We are honored to be recognized in an area that is fundamental to our beliefs at and to stand amongst such a world-class collection of award-winning companies."

“The judges were extremely impressed with the quality of entries we received this year. The competition was intense and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.

This marks the second Stevie Award given to in 2016. Earlier this year, Customer Care Manager Nella Marov won a Gold Stevie for Customer Service Leader of the Year.

Details about The American Business Awards and the list of 2016 Stevie winners are available at    

About is the most recognized conferencing and collaboration brand in the world with users in more than 800,000 businesses, including nearly all Fortune 500. Service offerings around the globe with unlimited use include: high-quality HD audio conferencing screen sharing, video conferencing, audio and visual recordings, customized greetings, security features, desktop scheduling and mobile applications. Mid-market and enterprise customers can take advantage of For Business: high-quality, reliable and secure conferencing and collaboration services complemented by 24/7 customer support, enterprise account management teams, consolidated billing, customized user analytic reports, employee rollout and training and white-label services. was founded by David Erickson in 2001 and is based in Long Beach, California.

About the Stevie Awards

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at

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Haley Steinhauser
since: 04/2009
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