"CCM is now table stakes for commercial P&C carriers. GhostDraft will help us deliver a best-in-class solution,” said John Belizaire, CEO, FirstBest Systems.
TORONTO, ON and BEDFORD, Mass. (PRWEB) June 21, 2016
FirstBest® Systems, a leading provider of insurance underwriting systems and GhostDraft, an innovator in document automation and customer communications, today announced a partnership that enables FirstBest customers to quickly and accurately produce custom quotes and proposal documents using GhostDraft’s customer communications management (CCM) platform.
“The insurance market is undergoing rapid change, and our customers need every edge they can get to respond to new challenges and opportunities. We wanted to provide an enhanced system that would give them complete control over their communication with customers during the underwriting process. CCM is now table stakes for commercial P&C carriers. GhostDraft will help us deliver a best-in-class solution,” said John Belizaire, CEO, FirstBest Systems.
With GhostDraft, FirstBest customers can create custom documents for their individual prospects and policyholders. The system uses a plain-language model that includes all the data elements required to populate a typical quote or proposal. Insurers’ business users can also create templates that automatically compose any number of documents tailored specifically to each individual prospect.
“As we travel around the market and meet with insurers and solution providers, we continue to hear that the customer experience is a top priority. Documents are the ‘last mile’ to the customer, and a one-size-fits-all quote or proposal sends the wrong message. We’re thrilled that FirstBest chose us to help their customers create clear, compelling and customized documents,” said Kurt Jackson, Executive Vice President of Sales and Marketing at GhostDraft.
Executives from both companies cite a close cultural and technological alignment as a major factor in the partnership agreement. Both companies are dedicated to the insurance market and provide systems that can be set up and managed without the need for deep technical knowledge or skills.
Customers will be able to license GhostDraft software directly from FirstBest, and the two companies will work together on implementation.
About FirstBest Systems
FirstBest® Systems is the leading provider of insurance software solutions and services that help U.S. and global insurance companies improve underwriting profitability, scale their business, and achieve high service levels with agents and brokers. The patented and proven FirstBest Suite™ powers the underwriting operations of leading commercial property/casualty, specialty, and workers’ compensation insurers. Processing more than $23 billion in quotes and featuring a modular set of applications, the FirstBest Suite incorporates a dedicated underwriting workstation (FirstBest UMS®), mobile underwriting (FirstBest UMS Mobile™), an agent/broker portal (FirstBest Agent™), data integration/upload applications (FirstBest AppReader™), configuration tools (FirstBest Business Analyst Studio™), and an integrated analytics engine (FirstBest Insight™). FirstBest helps insurers institutionalize risk-assessment knowledge and best practices. With FirstBest solutions, all constituents in the underwriting process can rapidly collaborate to quote, bind, and issue business on a single, data-powered, real-time platform. To learn more, call 1-781-863-6000, or visit http://www.FirstBest.com.
GhostDraft provides enterprise-class Customer Communications Management (CCM) for insurers of all sizes. GhostDraft delivers document creation and management without compromise through a combination of control, regulatory and corporate compliance, and an improved customer experience. Visit ghostdraft.com for more information on how to improve underwriting profitability and increase customer retention through powerful communications. To learn more, call 855-776-2016 or visit http://www.ghostdraft.com.