“We truly felt that this was a great opportunity for us to improve our customer service,” stated Mike Ransford, the General Manager at Semrock.
Rochester, NY (PRWEB) July 05, 2016
Semrock, a unit of IDEX Health & Science, LLC, has entered into a supply agreement with AVR Optics (http://www.avr-optics.com) for the distribution of its optical filters and optical mirrors within the United States and Canada. AVR Optics was founded by a team with deep experience in the Life Science and Analytical Instrumentation markets and offers a tremendous extension to the Semrock sales support team. AVR will primarily focus on educational institutions and government research labs in the Eastern half of the United States and Canada starting in late June of this year.
“We truly felt that this was a great opportunity for us to improve our customer service,” stated Mike Ransford, the General Manager at Semrock. “We take great pride in the quality of our products and the service levels we have been able to achieve in the optical filter industry. As we continue to expand, we wanted to make sure we could enhance the level of support we are able to give to the university and research communities. Having a partner like AVR, that shares our values and our commitment to excellence, will be a great benefit to researchers, microscope end-users, engineers, and students. We think of AVR as a true extension of our factory.”
Customers will be able to receive expert knowledge on Semrock products and order Semrock parts directly from AVR Optics via phone (585-445-7588), fax (585-445-7582) or web (http://www.avr-optics.com). All customers can still place orders on the Semrock website as well; however, both teams will strive for improved technical support by combining resources and will work hard for a seamless interface between the two companies.
Semrock, a unit of IDEX Health & Science, LLC, based in Rochester, NY, manufactures spectrally complex optical filters that set the standard in performance, quality and reliability for the life science, point-of-care, clinical diagnostic, and analytical instrumentation industries. All Semrock optical filters are made with hard-coated sputtered thin-film coatings. Patented products include the BrightLine® fluorescence filters, RazorEdge® Raman spectroscopy filters, StopLine® notch filters, VersaChrome® tunable filters, Polarization bandpass filters, and PulseLine™ femtosecond optics. OEMs and end-users benefit from high volume customized optics as well as a wide selection of standard catalog products available for same day shipment. Orders for Semrock catalog products received by noon (EST) are shipped the same day. Custom sized catalog filters are available in less than a week. Standard catalog products are guaranteed to meet customer needs with a 30-day, no-hassle return policy and covered by a ten-year warranty. Semrock is ITAR registered and certified to the ISO 9001:2008 standard. Learn more at http://www.semrock.com
About IDEX Health & Science
IDEX Health & Science is the global authority in fluidics and optics, bringing life to advanced optofluidic technologies with our products, people and engineering expertise. We are respected worldwide for solving complex problems and delivering complete path innovation for analytical, diagnostic and biotechnology applications for the life sciences market. As a genuine and trustworthy partner, we solve our customers’ most demanding challenges with the industry’s most extensive portfolio of state-of-the-art components and capabilities that are unrivaled in breadth, quality, performance and design. Our vision of the complete path goes far beyond just meeting our customers’ needs — it anticipates them, with intelligent solutions for life.
Product offerings include: connections, valves, pumps, degassers, column hardware, manifolds, flow cells, microfluidics consumables, sensors, integrated fluidic systems, optical filters, lenses, shutters, laser & light engines, and integrated optical systems. For more information, visit: http://www.idex-hs.com