It [our selection] reflects the increased complexity of today’s customer experiences and the importance of solutions that bridge the digital and physical elements of the customer journey.
Atlanta, Ga (PRWEB) June 22, 2016
Qmatic, a global leader in customer journey technology and insights, collected two Stevie® awards at the 14th Annual American Business Awards Gala in New York City earlier this week. Qmatic was recognized for the latest version of Orchestra, its market leading customer journey management software platform that allows organizations to seamlessly connect their online and onsite customer experiences to improve the customer journey, drive operational efficiencies and increase sales.
Qmatic was awarded both a Bronze Stevie Award for New Product or Service of the Year and the coveted People’s Choice Stevie Award for Favorite New Product in the software category.
The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
The People’s Choice Stevie Awards for Favorite New Products are a feature of The American Business Awards in which the general public can vote for their favorite new products and services of the year. More than 26,000 votes were cast in 38 people’s choice categories this year. All new products and services to be honored in the American Business Awards’ new product categories were included in people’s choice voting.
Qmatic’s Orchestra 6 release was highlighted by core enhancements that included a streamlined product structure, faster processing speeds and a new API to support the development and introduction of applications that extend the power of the Orchestra platform in the Customer Experience ecosystem. Apps supported by the Orchestra platform empower today’s mobile workforce to more effectively anticipate and respond to customer needs and drive higher customer satisfaction scores. Qmatic also introduced Myfunwait®, the first mobile app to integrate gamification with real-time queue management. It leverages the interconnectivity and analytics capabilities of the Orchestra platform to improve the customer experience and optimize operations.
“We’re honored to be recognized by the ABAs and especially grateful for everyone who selected our customer journey management platform, Orchestra, as their favorite product of the year,” said Jeff Green, CEO of Qmatic – U.S. “It reflects the increased complexity of today’s customer experiences and the importance of solutions that bridge the digital and physical elements of the customer journey to deliver seamless and personally tailored engagements,” he added.
Created in 2002 to honor and generate public recognition of the achievements of organizations worldwide, the Stevie Awards are the world’s premier business awards. More than 3,400 nominations from organizations of all sizes and industries were submitted this year for consideration in a wide range of categories, including Startup of the Year, Best New Product or Service of the Year, Live Event of the Year and App of the Year, among others.
Details about The American Business Awards, the list of People’s Choice Stevie Award winners, and the complete list of Stevie winners in this year’s ABAs are available at http://www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the German Stevie Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Great Employers. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.
Qmatic Group leads the market in customer journey technology solutions. For more than 30 years, we have helped public and private organizations create remarkable customer experiences with software and hardware solutions that seamlessly manage online and onsite engagement points. Our integrated enterprise platform and analytics provide the insights to better orchestrate customer interactions, offer timely promotions, and optimize staff and resource planning. With global headquarters in Sweden and a leading presence in North America, we improve 1.8 billion customer journeys across more than 120 countries annually.